Customer Services Adviser ID-1241 – arenaflex Store

Join arenaflex, a dynamic and responsive housing association, as a Customer Services Adviser and be part of a team that strives to provide exceptional service to our residents. As a key member of our customer-facing team, you will be the first point of contact for our customers, providing a responsive, solution-focused service that exceeds their expectations.

About arenaflex

arenaflex is an innovative and forward-thinking housing association that works in partnership with local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff, and over 4,000 homes, we are committed to continually improving the quality and range of our affordable homes and services. Our mission is to make good quality, affordable housing and services available to people in the local areas we serve, and to work to extend opportunities and improve the neighbourhoods they live in.

The Role

As a Customer Services Adviser, you will be responsible for providing exceptional customer service to our residents, responding to their queries, and resolving issues in a timely and professional manner. You will be the first point of contact for our customers, and your role will be to provide a responsive, solution-focused service that exceeds their expectations.

Key Responsibilities:

* Provide exceptional customer service to our residents, responding to their queries and resolving issues in a timely and professional manner

• Respond to customer inquiries via phone, email, and in-person
• Resolve customer complaints and issues in a fair and professional manner
• Provide information and support to customers regarding our services and policies
• Work collaboratively with other teams to resolve customer issues and improve service delivery
• Maintain accurate records of customer interactions and issues
• Participate in training and development programs to improve customer service skills and knowledge

Essential Qualifications:

* Proven background of working in a busy contact centre or directly with members of the public, both face-to-face and over the phone

• Experience of logging repairs and raising job orders for external contractors
• Excellent communication and interpersonal skills
• Ability to work under pressure and deal with challenging situations
• Ability to work as part of a team and provide support to colleagues
• Basic IT skills, including Microsoft Office and customer relationship management systems

Preferred Qualifications:

* Experience of working in a housing association or similar organization

• Knowledge of housing policies and procedures
• Experience of working with vulnerable adults or children
• Ability to speak multiple languages

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work under pressure and deal with challenging situations
• Ability to work as part of a team and provide support to colleagues
• Basic IT skills, including Microsoft Office and customer relationship management systems
• Ability to maintain accurate records and provide reports as required
• Ability to work flexibly, including evenings and weekends

Career Growth Opportunities and Learning Benefits:

* Opportunities for career progression and professional development

• Access to training and development programs to improve customer service skills and knowledge
• Support and guidance from experienced colleagues and managers
• Opportunities to work on projects and initiatives that improve service delivery and customer satisfaction
• Recognition and reward for outstanding performance and contributions to the team

Work Environment and Company Culture:

* arenaflex is a dynamic and responsive housing association that values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support employees to be the best they can be.

• Our team is passionate about providing exceptional customer service and is committed to making a positive difference in the lives of our residents.
• We are a Great Place to Work accredited company with IIP Gold, and we are committed to building a diverse workforce and making arenaflex an inclusive place to work where everyone can be themselves and feel valued for their contribution.

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Private medical insurance
• Pension scheme with 3 x salary life assurance
• Flexible hybrid working
• 26 days annual leave rising one day per year
• Access to training and development programs to improve customer service skills and knowledge
• Opportunities for career progression and professional development
• Recognition and reward for outstanding performance and contributions to the team

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we would love to hear from you. Please click on the apply link above to submit your application.

Closing Date:

Sunday, 20 April 2025

Interviews will be held on:

Tuesday, 29 April 2025 We are committed to building a diverse workforce and making arenaflex an inclusive place to work where everyone can be themselves and feel valued for their contribution. Apply for this job