Employee Assistance Program Worklife Customer Support Associate – Transforming Lives through Compassionate Support

At arenaflex, we're dedicated to building a world of health and wellness around every individual, surrounded by passionate colleagues who are committed to transforming the healthcare landscape. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues who care for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. Our team is driven by a shared vision of creating a healthier, more compassionate world, and we're seeking a talented individual to join our Employee Assistance Program Worklife team as a Customer Support Associate.

Position Summary

As a Customer Support Associate in our Employee Assistance Program Worklife area, you will play a vital role in coordinating resources, communicating information, and administering policies to support organizational objectives. You will work closely with our team to provide effective and timely support to our members, ensuring they receive the necessary resources and services to navigate life's challenges. If you're passionate about making a difference in people's lives and possess excellent communication and interpersonal skills, we encourage you to apply for this rewarding opportunity.

What You Will Do

As a Customer Support Associate, you will be responsible for:

• Executing routine and non-routine business support tasks for the Employee Assistance Program Worklife area under limited supervision, referring deviations from standard practices to managers.
• Following area protocols, standards, and policies to provide effective and timely support to our members.
• Answering calls, understanding call purpose, completing research to identify potential providers and resources, and entering member information into the appropriate system to initiate the case.
• Responding to member inquiries about services, requests, and resources for life skills.
• Maintaining accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Taking direction to execute techniques, processes, and responsibilities.

Required Qualifications

To be successful in this role, you will need:

• 1+ year of experience with customer service in a call center environment.
• 1+ year of experience in a social, psychological, or human service field providing client support.
• Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.).

Preferred Qualifications

While not required, the following qualifications will make you an even stronger candidate:

• 1+ year of experience in behavioral health.
• Working knowledge of problem-solving and decision-making skills.
• Strong communication and interpersonal skills.
• Excellent organization and time management skills.
• Demonstrated ability to display empathy and patience in member-facing conversations.
• Bachelor's degree.

Education

A high school diploma or GED is required.

Anticipated Weekly Hours

40 hours per week.

Time Type

Full-time.

Pay Range

The typical pay range for this role is $18.50 - $42.35 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Our People Fuel Our Future

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture of inclusivity and respect.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Join Our Team

If you're passionate about making a difference in people's lives and possess excellent communication and interpersonal skills, we encourage you to apply for this rewarding opportunity. Apply now to become a part of our arenaflex team and help us transform lives through compassionate support. Apply to this job

Application Window

We anticipate the application window for this opening will close on: 09/11/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job