Experienced Customer Service Representative – National Remote Opportunity
At arenaflex, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live their healthiest lives. Join our team and be part of a culture that values diversity, inclusion, and growth.
About arenaflex
arenaflex is a global organization that leverages technology to make a meaningful impact on people's lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We're committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.
Job Summary
We're seeking an experienced Customer Service Representative to join our national remote team. As a key member of our team, you'll provide exceptional service to our customers, responding to incoming calls, asking relevant questions, and documenting required information in our computer systems. You'll also have the opportunity to make outbound calls to customers for follow-ups and provide support during peak seasons.
Responsibilities
* Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally make outbound calls to customers for follow-ups
- Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner
- Work collaboratively with our team to achieve business objectives and improve customer satisfaction
- Participate in ongoing training and development to enhance your skills and knowledge
Requirements
* High School Diploma or GED
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
- Occasional overtime, including a 6th day and one (1) weekend day shift, may be required during peak seasons
Preferred Qualifications
* Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with digital platforms and systems (Web, Chat, Email)
- Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Telecommuting Requirements
* Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into the internet via hard wire (either directly to modem or router)
Soft Skills
* Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
Physical and Work Environment
* Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Must be able to work in a quiet and distraction-free environment
Compensation and Benefits
* Competitive hourly rate, ranging from $16.00 - $28.27 per hour, based on local labor markets, education, work experience, certifications, etc.
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution
- Opportunities for career growth and professional development
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you're passionate about delivering exceptional customer service and making a meaningful impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Join our team and start making a difference today!
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