Part Time Customer Service Representative - Remote IL & WI Only

Join arenaflex, a leading packaging equipment and supply company, as a dedicated Part Time Customer Service Representative. As a key member of our dynamic sales team, you will play a pivotal role in supporting our customers and driving business growth. With a strong focus on customer satisfaction, we are seeking a highly motivated and experienced individual to join our team.

About arenaflex

arenaflex is a family-owned, 3rd generation company that has been a premier provider of packaging equipment and supplies since 1979. We pride ourselves on our collaborative environment, flexible work schedule, and commitment to our core values: Willing to Learn & Adapt, Positive & Engaging, Finds a Better Way, Collaborative, and Do What's Right. Our team is passionate about delivering exceptional customer service and exceeding our customers' expectations.

Overview of the Role

As a Customer Service Representative, you will be responsible for processing orders, tracking shipments, addressing customer inquiries, and collaborating on various projects to achieve company goals. You will be the primary point of contact for our customers, providing timely and professional support to ensure their satisfaction and loyalty.

Key Responsibilities:

* Process orders and follow up with customers on expected deliveries

• Track shipments and provide timely updates to customers
• Answer phones and address customer inquiries professionally
• Confirm current pricing and assist with product sourcing when needed
• Set up and train new customers on E-commerce
• Collaborate with the Sales Team on various projects

Requirements:

* Ability to multitask and prioritize effectively

• Excellent verbal and written communication skills
• Proficiency in Microsoft Products (Word, Excel, Outlook)
• 1+ years of experience in B2B customer service
• Knowledge of CRM-related applications (experience with Zoho is a plus)
• Knowledge of Microsoft Dynamics NAV is advantageous
• Exceptional attention to detail and relationship-building skills

Essential Qualifications:

* High school diploma or equivalent required

• 1+ years of experience in B2B customer service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Preferred Qualifications:

* Experience with CRM-related applications (Zoho)

• Knowledge of Microsoft Dynamics NAV
• Bachelor's degree in Business Administration or related field

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to multitask and prioritize effectively
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits:

* Excellent career growth opportunities

• Flexible in-office and telecommuting schedules (Hybrid model available for employees with their own computer equipment and working in the office a minimum of 2 days/week)
• 97% Remote Schedule from Wisconsin (Employees must have their own computers equipment. Travel to Illinois office only a few times a year for company meetings or events)
• Business casual work environment
• Health, dental, and vision insurance plans
• Life insurance
• Employee Assistance Program (EAP)
• Paid personal and sick days
• Educational opportunities (4,000+ training courses)
• Work-life integration
• Core value recognition program
• IPOD - interdepartmental communication, team building, and employee events

Work Environment and Company Culture:

* arenaflex is a family-owned company with a collaborative and supportive work environment

• We prioritize work-life balance and offer flexible scheduling options
• Our team is passionate about delivering exceptional customer service and exceeding our customers' expectations
• We value diversity and inclusion and are committed to creating a welcoming and inclusive workplace

Compensation and Benefits:

* Starting compensation ranges from $19 to $25 per hour, commensurate with experience

• Health, dental, and vision insurance plans
• Life insurance
• Employee Assistance Program (EAP)
• Paid personal and sick days
• Educational opportunities (4,000+ training courses)
• Work-life integration
• Core value recognition program
• IPOD - interdepartmental communication, team building, and employee events

How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application to arenaflex Careers. We are an Equal Opportunity Employer and consider all applicants and employees eligible for employment without regard to race, marital or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, and/or any other characteristic protected by law.

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