Experienced Licensed Customer Service Representative – Pet Insurance Expert

At arenaflex, we're dedicated to providing top-notch pet care services, and we're seeking a dynamic and passionate Licensed Customer Service Representative (LCSR) to join our team. As an LCSR, you'll play a crucial role in helping pet owners make informed decisions about their pet's insurance needs. If you're a customer service expert with a passion for pet care and a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of innovative pet care solutions, and we're committed to delivering exceptional customer experiences. Our team is dedicated to helping pet owners navigate the complex world of pet insurance, and we're seeking a talented LCSR to join our ranks. As an arenaflex team member, you'll enjoy a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package.

Responsibilities

As an LCSR at arenaflex, you'll be responsible for:

• Developing a working knowledge of insurance and operating as an expert on arenaflex's pet health insurance plans, including key features and options to recommend the best plan for pet parents.
• Learning and operating within arenaflex and our third-party insurance partner internal and external technologies to provide a consistent customer experience.
• Answering inbound contacts and placing outbound follow-ups from potential customers who have expressed interest in our pet insurance policies.
• Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have.
• Utilizing a consultative approach to effectively probe, identify, recommend, and enroll appropriate insurance plans to customers to meet their specific needs.
• Maintaining call control and guiding the conversation towards successful enrollment utilizing an enrollment-based framework.
• Presenting the value of our pet insurance policies to emphasize the benefits they offer.
• Utilizing information discovered during the consultative process to overcome objections and convert them into insurance enrollments.
• Overcoming objections and concerns with confidence and empathy to instill trust in potential customers.
• Utilizing assumptive closing techniques to confidently guide customers through the enrollment process.
• Accurately enrolling pets in policies, ensuring all necessary information is collected and documented.
• Meeting and exceeding enrollment targets and objectives.
• Using creativity and critical thinking skills to research, problem-solve, and determine appropriate solutions for the customer and following up as needed to resolve issues.
• Consistently offering understanding, active listening, patience, empathy, and kindness to customers and team members.

Qualifications

To be successful as an LCSR at arenaflex, you'll need:

• 2+ years of experience in a customer service conversion-based role, preferably within the insurance industry.
• A proven track record of meeting and exceeding conversion targets.
• Strong consultative conversion skills with the ability to identify customer needs and recommend appropriate solutions.
• A valid Property & Casualty Insurance license in your home state.
• Excellent communication skills with a customer-centric approach.
• Ability to actively listen, understand customer needs, and provide appropriate solutions.
• Familiarity with the insurance industry, particularly pet insurance, is a plus.
• A proven track record of quality, productivity, and the ability to understand customers' needs.
• Strong ability to handle objections and turn them into opportunities.
• A positive attitude, adaptability, and a willingness to learn and grow within the role.
• Proficiency in basic computer applications and data entry.
• Demonstrated ability to multi-task in a fast-paced environment without missing details or cutting corners.
• Flexibility to shift schedule and work overtime as needed.

Benefits

As an arenaflex team member, you'll enjoy:

• Four weeks of virtual training to ensure your success in the role.
• The opportunity to work from home and enjoy a flexible schedule.
• A competitive salary and benefits package.
• Professional development and growth opportunities to help you advance your career.
• A team-oriented and dynamic work environment that's passionate about pet care.
• Flexible scheduling and overtime opportunities to help you meet your goals.
• Paid training and onboarding program to ensure your success.
• Comprehensive insurance coverage for pets and pet owners.
• Employee discounts and perks to help you save on pet care expenses.
• Opportunities for advancement and career growth within the company.

How to Apply

If you're a motivated and customer-focused individual with a passion for pet care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! Apply for this job