Experienced Remote Customer Service and Data Entry Representative – Medical Records and Operations Support

At arenaflex, we're dedicated to delivering exceptional healthcare services to our members, and we're seeking a highly skilled and detail-oriented Remote Customer Service and Data Entry Representative to join our team. As a key member of our operations team, you'll play a vital role in ensuring the accuracy and integrity of our medical records, while providing top-notch customer service to our members.

About arenaflex

arenaflex is a leading healthcare organization committed to providing innovative solutions and exceptional care to our members. With a strong focus on customer satisfaction and employee well-being, we're proud to offer a dynamic and supportive work environment that fosters growth and development. As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home, while still being part of a collaborative and driven team.

Key Responsibilities

As a Remote Customer Service and Data Entry Representative, you'll be responsible for:

• Performing quality checks to maintain the integrity of events and criteria for reporting purposes
• Processing members' electronic documents, proof of data for inaccuracies, and any other missing information
• Resolving discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution
• Responding and coordinating field assignments for Interpreters by checking availability and assigning staff as appropriate, taking location into consideration
• Facilitating manual mailings for other departments
• Moving existing members, auto-enrollees, and dis-enrollments to and from the appropriate line of business lists in the centralized NY State Uniform Assessment System (UAS) for Integrated Products
• Additional duties as assigned

Essential Qualifications

* High School diploma or equivalent (GED)

• Ability to prioritize and follow through on assigned tasks
• Proficiency in navigating the Internet
• Ability to work with multiple electronic documentation systems simultaneously
• Ability to troubleshoot or explain basic hardware and software errors and work with a Technician remotely to perform step-by-step repairs
• Work experience with an electronic patient health information (PHI) database (medical records database)
• Microsoft Excel skills, including edit, search, sort/filter, format using already created pivot tables to locate information
• Data entry/database management experience with Microsoft Excel and other systems/applications
• Attention to detail performing quality checks and proofreading
• Work experience in a healthcare environment

Preferred Qualifications

* Knowledge of Medicare, Medicaid, or managed care and medical terminology

• Experience working with electronic medical records databases
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Experience with data analysis and reporting

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to learn and adapt to new systems and processes
• Strong technical skills, including proficiency in Microsoft Excel and other electronic documentation systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service and Data Entry Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that fosters collaboration and teamwork
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

As a remote employee, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer satisfaction. We're committed to providing a supportive and inclusive work environment that fosters growth and development.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience
• Comprehensive health insurance, including medical, dental, and vision coverage
• Retirement savings plan, including a 401(k) match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career advancement

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We're committed to creating a diverse and inclusive work environment that fosters growth and development. We welcome applications from qualified candidates of all backgrounds and perspectives.

How to Apply

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Note:

arenaflex requires all employees to be fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA-approved COVID-19 shot(s) to work in our offices. If you're selected to interview for this role, we'll explain our vaccination policy in further detail and ensure you're comfortable moving forward with this company policy. Apply for this job