Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

Are you passionate about delivering exceptional technical support and customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of innovative communication and entertainment solutions. As an Experienced Fiber Customer Support Analyst, you will be part of a dynamic team that powers and empowers how people live, work, and play by connecting them to what brings them joy.

About arenaflex

arenaflex is a community of people who anticipate, lead, and believe that listening is where learning begins. We are a team that comes together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. Our mission is to drive innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our V Team.

Job Summary

As an Experienced Fiber Customer Support Analyst, you will be responsible for providing exceptional technical support and customer service to our Fios customers. You will join a tech support team in a call center to help customers with their voice, data, and video services, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer tech questions. Your dedication to customer service excellence, amazing communication skills, and positive, professional attitude will make you a valuable asset to our team.

Key Responsibilities

* Answer incoming calls from customers with order inquiry and/or trouble reports

• Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Perform analysis and isolation of trouble conditions and create and sort trouble reports
• Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude

• The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience (even better if you have one or more of the following)

Preferred Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Knowledge of communication and networking components
• Ability to work evenings, weekends, holidays, and unscheduled shifts

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of communication and networking components
• Ability to learn and adapt to new technologies and systems

Career Growth Opportunities and Learning Benefits

* arenaflex offers a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging

• We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best
• Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex
• From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package

Work Environment and Company Culture

* In this remote role, you'll work from home with occasional in-person trainings and meetings

• Our team is a community of people who anticipate, lead, and believe that listening is where learning begins
• We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always

Compensation and Perks

* The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule

• The salary will vary depending on your location and confirmed job-related skills and experience
• This is an incentive-based position with the potential to earn more
• For part-time roles, your compensation will be adjusted to reflect your hours

Equal Employment Opportunity

* arenaflex is proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status

• We know that diversity makes us stronger and strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic team that powers and empowers how people live, work, and play, we invite you to apply to this exciting opportunity. Don't miss out on the chance to join arenaflex and start your journey today! Apply for this job