Experienced Customer Service Consultant – Work from Home (arenaflex Henderson)

At arenaflex, we're revolutionizing the way people buy and sell cars, and we're looking for talented individuals to join our team as Customer Service Consultants. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced sales environment, we want to hear from you. As a Customer Service Consultant, you'll be the vital link between our customers' at-home and in-store experiences, providing a seamless and transparent process that sets us apart from the competition. You'll respond to sales leads and customer inquiries, guiding customers through every step of their car buying journey, from online sales to arranging finance applications and scheduling vehicle delivery.

About arenaflex

arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.

What You'll Do

As a Customer Service Consultant, you'll be responsible for:

• Connecting with inbound customers online and over the phone to understand their needs and preferences
• Guiding customers towards vehicles that meet their needs, using your knowledge of the arenaflex inventory
• Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentoring others as your skillset expands
• Achieving sales targets while providing an iconic customer experience
• Acquiring the Automotive Sales Persons License in specific states (may require testing and travel)

Key Responsibilities

* Respond to sales leads and customer inquiries in a timely and professional manner

• Guide customers through every step of their car buying journey, from online sales to arranging finance applications and scheduling vehicle delivery
• Use your knowledge of the arenaflex inventory to recommend vehicles that meet customers' needs
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Mentor others as your skillset expands
• Achieve sales targets while providing an iconic customer experience
• Acquire the Automotive Sales Persons License in specific states (may require testing and travel)

Qualifications and Requirements

* Sales and customer service experience, preferably in a retail environment

• Thrive in a fast-paced sales environment
• Good listening skills and a strong customer focus
• High level of self-motivation to achieve performance goals
• Strong written and verbal communication skills
• Ability to learn and master new technologies; strong computer skills
• Open availability for shifts that may include nights, weekends, and holidays
• Must be open to shifting schedules two times per year according to the needs of the business
• Hybrid role with a requirement for working on site one day per week
• Must meet the minimum technology requirements (type of internet service and speed of internet service)
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location

What We Offer

* Competitive hourly rate

• Opportunity to earn a performance-based sales incentive in addition to your hourly rate
• Comprehensive training program to help you succeed in your role
• Collaborative and dynamic work environment
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays

Work Environment and Culture

* arenaflex is a high-energy sales environment where you'll work as a team to meet goals

• We're not your average call center – we're a team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences
• We work and learn as a team, and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders
• Our culture is built on a foundation of honesty, transparency, and high integrity – we're committed to doing the right thing, every time

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced sales environment, we want to hear from you. Apply now to become a Customer Service Consultant at arenaflex Henderson. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application. Apply for this job