Experienced Remote Contact Center Chat Representative – Delivering Exceptional Member Experience at arenaflex
At arenaflex, we're on a mission to revolutionize the way our members interact with us, and we're looking for a talented and dedicated Remote Contact Center Chat Representative to join our team. As a key member of our customer service team, you'll be responsible for providing top-notch support to our members through various digital channels, including chat, messaging, email, and phone. If you're passionate about delivering exceptional member experiences and have a knack for sales, we want to hear from you!
About arenaflex
arenaflex is a leading financial institution that's been serving the needs of individuals and families throughout Louisiana since 1956. With over 68,000 members nationwide, we're proud to be the largest state-chartered credit union in Louisiana. Our commitment to our members is unwavering, and we're dedicated to creating a safe, inclusive, and supportive work environment that fosters growth and innovation.
A Day in the Life of a Remote Contact Center Chat Representative
As a Remote Contact Center Chat Representative, you'll be the face of arenaflex, providing support to our members through various digital channels. Your day will be filled with:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
Skills and Qualifications
To succeed in this role, you'll need:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program.
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Work Environment and Culture
As a Remote Contact Center Chat Representative, you'll have the flexibility to work from the comfort of your own home, but you'll still be an integral part of our team. You'll be expected to:
- Work a standard Monday-Friday schedule, 8:00 AM - 5:00 PM.
- Have a dedicated workspace with a secure and strong internet connection.
- Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
- Have an environment free from loud noises or outside distractions.
- Participate in our comprehensive training program, which includes an on-site training session at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge.
Why Join arenaflex?
At arenaflex, we're more than just a financial institution – we're a community. We're committed to creating a safe, inclusive, and supportive work environment that fosters growth and innovation. Our Core Values are grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets.
Benefits and Perks
As a full-time employee of arenaflex, you'll enjoy amazing benefits, including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.
Compensation
* Pay Type: Hourly
- Min Hiring Rate: $17.00
- Max Hiring Rate: $20.80
How to Apply
If you're passionate about delivering exceptional member experiences and have a knack for sales, we want to hear from you! Apply now by visiting our website at [arenaflex.com/careers](http://arenaflex.com/careers) and submitting your application. Apply for this job