Experienced Customer Service Support Representative (Remote) – Healthcare Billing and Patient Support

At arenaflex, we're dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve, and we're leading the transformation of the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. As a Customer Service Support Representative at arenaflex, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across multiple departments, including sales, operations, billing, and lab teams, to serve our patient and client needs. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are committed to improving patients' lives, we encourage you to apply for this exciting opportunity.

Responsibilities:

As a Customer Service Support Representative at arenaflex, your key responsibilities will include:

• Being well-versed in all arenaflex processes and policies to respond clearly to high-volume billing inquiries
• Maintaining an appropriate response time in various communication platforms, including phone calls, emails, portal inquiries, and more
• Identifying issues and suggesting potential improvements to enhance our customer service experience
• Collaborating with your team to develop best practices and ensure we're providing the best service and experience to all customers
• Maintaining an assigned schedule and being flexible with daily schedules when business needs change
• Effectively communicating, resolving, and documenting billing-related inquiries
• Participating in projects that extend beyond your day-to-day responsibilities to stretch your skills and think outside the box
• Working hours: 8am to 5pm PST

Qualifications:

To be successful in this role, you'll need:

• A minimum of a High School diploma or equivalent
• At least 1+ year of customer service experience
• Previous healthcare or call center experience is strongly preferred
• RCM (Revenue Cycle Management) experience is a plus
• Ability to work remotely and independently, with a strong commitment to a structured environment
• Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce)
• Bilingual skills are a plus

Remote Work Requirements:

To ensure your success in a remote work environment, you'll need:

• High-level internet speed (50 mbps) connectivity
• A dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Effective communication skills
• Alpha-Numeric Data Entry proficiency
• 10-key experience

What You Bring:

As a Customer Service Support Representative at arenaflex, you'll bring:

• Exceptional attention to detail and organizational abilities
• Outstanding customer service and phone communication skills, with the ability to complete a high volume of calls
• High energy, a self-starter mentality, and a willingness to roll up your sleeves to get things done
• A strong work ethic and commitment to improving patients' lives, with flexibility and adaptability in a dynamic, fast-paced environment
• A passion for problem-solving and a drive to go above and beyond

Application Window:

The application window for this position closes on October 21, 2024.

Pay Range:

The pay range for this position is $15.00 to $18.00 an hour, or the state/local minimum wage, whichever is higher.

Benefits:

As a regular, full-time or part-time employee working 20 or more hours per week, you'll be eligible for comprehensive benefits, including:

• Medical, dental, and vision insurance
• Life insurance
• Short-term disability (STD) and long-term disability (LTD) insurance
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• Paid time off (PTO) or flexible time off (FTO)
• Commissions and company bonuses, where applicable

For more detailed information about our benefits, please visit our website at [arenaflex website URL].

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We welcome applications from all qualified candidates and encourage individuals with disabilities to apply.

Accessibility:

If you're an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility ([email protected]).

Privacy Statement:

For more information about how we collect and store your personal data, please see our Privacy Statement at [arenaflex website URL].

Apply Now:

Ready to join our team and make a difference in the lives of our patients? Apply now by visiting our website at [arenaflex website URL]. Apply for this job