Experienced Customer Experience Chatroom Operator – Humanized Conversational Outreach Specialist

Join arenaflex, a high-growth company revolutionizing the messaging industry with AI-powered conversational outreach, and become a key player in delivering exceptional customer experiences. Are you a customer service enthusiast with a passion for humanized conversations? Do you thrive in a dynamic, fast-paced environment where no two conversations are alike? If so, we invite you to join arenaflex's Conversion Improvement team as a Customer Experience Chatroom Operator. In this role, you will be the face of arenaflex, providing thoughtful, articulate, and contextually relevant guidance to consumers through our chatroom platform.

About arenaflex

arenaflex is a pioneering company that has disrupted the messaging industry with its AI-powered conversational outreach strategy. Our platform has handled over half a billion humanized conversations, enabling us to deliver automation at a scale unmatched by our competitors. With a focus on empowering enterprises to capture intent and drive meaningful conversations, arenaflex has experienced rapid growth since its founding in 2016. We are well-funded and looking to accelerate the next era of growth and expansion of our team.

Our Community

At arenaflex, we're more than just a high-growth company; we're a community that values personal growth, teamwork, and innovation. Even though we work remotely, we still embody the core values that help us achieve excellence. Every member of our team has a direct impact on our company's success, and we're committed to creating a work environment that fosters growth, learning, and fun.

Job Overview

As a Customer Experience Chatroom Operator, you will be responsible for handling inbound messages via our chatroom platform, responding to consumer inquiries, and escalating conversations to leadership when necessary. Your work will help inform our natural language model, ensuring that our AI-powered conversational outreach strategy remains accurate and effective.

Key Responsibilities:

* Respond to inbound messages via our chatroom platform in under 30 seconds, utilizing point-and-click frequently asked questions canned responses

• Create ad-hoc responses that are relevant, appropriate, and compliant with the records industry and vertical
• Escalate conversations to leadership when needed
• Document frequently asked questions for continual improvement
• Add relevancy to canned responses
• Maintain 98% or above accuracy in response handling
• Maintain a Replies per Hour rate of 60 replies per hour worked
• Other projects as assigned

Required Skills/Abilities:

* Experience in a Customer Service Chatroom environment

• Experience with writing responses to consumers in a real-time, chat-based environment
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans
• Professionalism in all interactions
• Exceptional attention to detail, high standard of excellence/perfection
• Comfortability on a computer, advanced typing skills (cannot hunt and peck)
• Good grammatical, spelling, and logic skills. Free-typed responses must be grammar-checked and spell-checked.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule
• Must have reliable strong internet/WiFi

Education:

* High School or equivalent

• College Degree a plus

Core Values:

At arenaflex, we live by four core values that guide our behavior and decision-making:

Lean:

We strive to find the right balance between administration and action, streamlining processes to achieve efficiency and effectiveness.

Passion:

We express our passion for our work and our company, taking on additional projects and roles to help teams outside our own while maintaining our individual workload.

Happiness:

We find balance in our personal and work lives, participating in group and team activities as we see fit, and understanding that life is about more than just coming into the office daily.

Improve:

We never accept the status quo and are committed to finding ways to streamline and innovate, bringing those improvements to leadership and ensuring they benefit our daily working experience, our teammates, and our clients.

Benefits and Perks:

* Full-time role with eligibility for arenaflex's benefits program

• Staffed 24 hours a day, 7 days a week, with opportunities for all time slots
• Opportunity to work from home and enjoy a flexible schedule
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities and training
• Collaborative and dynamic work environment

How to Apply:

If you're a customer service enthusiast with a passion for humanized conversations, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals who are shaping the future of the messaging industry. Apply Now! Apply for this job