Experienced Customer Service and Support Associate – Remote Opportunity at arenaflex Payment Solutions

At arenaflex, we're revolutionizing the service commerce landscape with our cutting-edge, vertically tailored SaaS solutions. Our mission is to empower over 600,000 global service-based businesses to accelerate growth, streamline operations, and increase retention. As a leading service commerce platform, we're dedicated to creating predictable, informed, and convenient experiences between customers and their service professionals. Our innovative solutions cater to the Home & Field Services, Health Services, and Fitness & Wellness industries, providing end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. arenaflex is committed to building an extraordinary company culture that values diversity, inclusivity, and employee growth.

Join our arenaflex Team and Make a Difference

We're seeking a talented, energetic, and motivated Customer Care Professional to join our arenaflex Payment Solutions team. Our PaySimple product is the leading provider of SaaS Service Commerce solutions for SMBs, enabling businesses to sell products and services, accept payments, automate billing and notifications, and securely manage customer accounts online and on mobile devices.

Responsibilities:

As a Customer Service and Support Associate, you will be responsible for:

• Passionately supporting PaySimple's commitment to creating an outstanding experience for each of our customers
• Taking calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes
• Ad-hoc training for customers
• Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product
• Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
• Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off
• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Skills and Experience Needed for Success:

To excel in this role, you'll need:

• Technical software experience a plus, but not required
• Must be friendly, professional, and committed to creating long-term relationships with our customers
• Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
• Strong writing and phone skills
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Ability to multitask, take direction and execute with precision
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Work Environment and Culture:

arenaflex is a distributed team with offices in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. We're used to working remotely across different time zones, and this role can be based anywhere in the United States. We offer flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid. Our company culture values diversity, inclusivity, and employee growth, and we're committed to creating a positive and supportive work environment.

Benefits and Perks:

As an arenaflex team member, you'll enjoy:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation:

The target base compensation for this position is $19.00 to $21.00 USD per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience.

Apply Now:

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our arenaflex team. Apply Job! Apply for this job