Product Manager II, Policyholder Platform & Experience

The Opportunity As a Product Manager II on the Policyholder Experience (PICS) team, you will own a critical part of the post-bind customer experience – spanning both customer-facing flows and the underlying policy platform. This role sits in a complex, high-impact domain with real operational and customer consequences. The work is often partially defined, highly cross-functional, and tightly coupled to backend systems. Your job is not just to “move work forward,” but to create clarity, make decisions, and drive outcomes in areas where ambiguity and dependencies would otherwise slow the team down. This is a strong fit for someone who wants real ownership early, is comfortable operating without perfect direction, and takes pride in turning messy problems into high-quality shipped product outcomes. This role is not a good fit for someone who is focused on defining net-new strategy early or someone who is only focused on owning execution. Salary Range: $116,000 - $139,560 (STI & LTI Eligible) Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus, Ohio. How You Will Make an Impact High ownership, end-to-end: You take responsibility for outcomes, not just tasks. You push work from idea → definition → execution → iteration without waiting for someone else to drive. Thrives in ambiguity: You are comfortable starting with incomplete information and shaping it into clear direction. You don’t wait for perfect inputs – you create them. Strong product judgment: With the help of your manager, can figure out quickly what matters and what doesn’t. You protect the team from low-value work, push back when needed, and escalate to management with a clear point of view. A technical product thinker: You are comfortable reasoning about systems, APIs, and architecture. You don’t need to code, but you can engage deeply with engineering to evaluate tradeoffs, risks, and sequencing. Fast learner in complex domains: You can quickly build a mental model of new systems, teams, and constraints, and start contributing meaningfully in a short amount of time. Clear and structured communicator: You can break down complex ideas, decisions, and tradeoffs in a way that engineers and stakeholders can act on. What You Will Need to Succeed 2+ years of experience in a Product Manager or Associate Product Manager role, with a track record of contributing to the development, launch, and ongoing support of software products. Own multiple initiatives within the policyholder experience end-to-end. Operate across both backend systems and customer-facing experiences, understanding how decisions at each layer impact the end-to-end journey. Take partially-defined initiatives and turn them into clear product direction, requirements, and execution plans. Make tradeoffs across customer experience, technical complexity, and business impact. Drive work from concept through launch, ensuring high-quality outcomes – not just delivery. Partner with product leadership, engineering, and design to shape solutions, not just document them. Bring clarity to ambiguous or messy problem spaces by defining scope, identifying risks, and outlining solution options. Proactively identify gaps, edge cases, and failure modes before they impact delivery. Escalate decisions when needed with a clear, well-reasoned point of view. Align teams across product, engineering, and adjacent domains without becoming a bottleneck. Keep work focused on the highest-impact priorities by pushing back on distractions and poorly-defined asks. Ensure dependencies are understood and managed, especially across backend systems and shared platforms. Communicate clearly and consistently so teams can move with speed and confidence. As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Please see our Privacy Notice available HERE for more information on how we process your personal data. Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact [email protected] Apply To This Job