Student Services Administrator - Pearson Online Academy

Company Summary: Pearson Online Academy is an accredited, online private school serving students in grades K–12 globally. We provide individualized instruction led by highly trained, certified teachers, utilizing an award-winning computer-based curriculum, real-time instruction, and trusted course materials to ensure each student's academic and personal success. Position Summary: From a home office, the Student Services Administrator is a key member of the school's leadership team, providing direction and support to staff, students, and parents across the K-12 educational program, with a special emphasis on secondary school (grades 6-12). This role focuses on ensuring academic success, managing counseling services, facilitating post-secondary planning, and overseeing student records and compliance. Key Responsibilities: Student Academic Success & Support Academic Oversight: Serve as a point of escalation for student problems and coordinate K-12 student support processes, including implementing strategies for academic achievement and managing the escalation process. Instructional Support: Support teachers in maintaining professionalism, instructional quality, and customer service; provide guidance to teachers integrating mid-semester enrollment students. Counseling Program Development: Develop, plan, and implement comprehensive counseling programs related to academic planning, career development, graduation requirements, and interpersonal adjustment issues for students and families. Student Monitoring: Develop and implement processes to regularly review the status of secondary students concerning attendance, participation, and academic performance. Risk Management & Crisis Intervention: Coordinate with staff to identify students who are at risk or in crisis; report and refer to all critical incidents as legally and ethically obligated. Community Resources: Lead teams in identifying and maintaining an up-to-date list of school and community resources for staff and families. Post-Secondary Planning & Guidance Graduation Planning: Assist students and parents in understanding and meeting graduation requirements Course Management: Supervise the secondary school course selection process based on credit and graduation requirements, student needs, and interests. Counsel students on course changes and withdrawals. New Student Consultations: Conduct consultation sessions with new families who have unique circumstances, to develop a placement plan prior to their enrollment College & Career Services: Assist with post-secondary school planning, including developing Four-Year Plans. Partnerships: Develop dual enrollment articulation agreements with postsecondary institutions, cultivate corporate partnerships for high school student internships, and serve as the main contact for higher education partnerships. Special Programs: Research, develop, and implement special programs such as Advanced Placement support, SAT/ACT preparation, and college entrance preparation. Testing: Understand the requirements for and facilitate the coordination of all high school testing (e.g. PSAT, SAT, ACT, AP exams). Administrative & Leadership Duties Leadership Coordination: Communicate and coordinate all overlapping responsibilities with the school leadership team; manage/evaluate other school staff as part of the leadership team. Communication & Outreach: Maintain high-quality communication with all staff, students, and families; participate in student recruitment and marketing efforts (e.g., presentations, Q&A sessions). School Community: Devise and implement virtual methods for creating and maintaining a school community. Additional Duties: Perform all other duties as assigned. This is a full-time position starting for the 2026-2027 school year. Requirements: Minimum of 5 years of educational experience; school leadership experience preferred Educational Leadership certification required; Counseling certification a plus. Advanced degree preferred. Technologically proficient (especially with Microsoft Office products and Google Suite). Excellent communication skills, both oral and written. Customer-focused approach. High degree of flexibility and demonstrated ability to work well in a fast-paced environment. Team player track record. Willingness to travel as needed. Availability to work a consistent daily schedule Monday through Friday, 8 hours daily during peak student hours per school requirements. Ability to work occasional evening hours, as needed to support families. Ability to work remotely. Must be able to use personal electronic devices for two-step authentication and communication. Apply To This Job