Network Engineer - Hybrid - Norcross, GA
About the position USAN, an Atlanta‑based company with nationwide operations, is seeking a Network Engineer to join our Operations team. This role is responsible for the design, implementation, and ongoing management of enterprise network infrastructure. The Network Engineer will troubleshoot connectivity issues across routers, switches, firewalls, Internet circuits, VPN, DMVPN, and private MPLS connections. USAN’s network environment is built primarily on Cisco technologies. Candidates should understand internal network segmentation, least‑privileged access, and modern network security design principles. Proficiency in designing, deploying, and troubleshooting access control rules on Cisco firewalls is essential. United States Advanced Network, Inc. (USAN) is a privately held corporation based in Norcross, Georgia. Founded in 1989, USAN has a 37‑year history of delivering carrier‑grade telecom solutions. Beginning with hosted IVR services, USAN has continually expanded its private cloud capabilities and product offerings. USAN’s multi‑channel customer engagement platform provides hosted IVR, ACD as SaaS, SMS/Text engagement, web‑based services, and social media customer interaction across platforms such as Facebook and Twitter. Today, the USAN cloud processes more than one billion transactions annually for some of the world’s largest enterprises. Our fifth‑generation, carrier‑grade network and platform architecture consistently delivers availability greater than 99.999 percent. For more information, please visit www.usan.com.
Responsibilities
- Design, configure, test, and troubleshoot USAN’s routers, switches, and firewalls
- Produce network diagrams, IP engineering documentation, and related technical materials
- Program and troubleshoot Layer‑2 and Layer‑3 switching hardware
- Program and troubleshoot Cisco routing equipment
- Design, deploy, and troubleshoot firewall connectivity including access control rules, VPN, DMVPN, MPLS, and wireless technologies
- Participate in and follow established change management procedures
- Provide third‑level support for all network and firewall‑related issues
- Perform additional duties as assigned by department leadership
Requirements
- 3 to 5 years of experience designing, implementing, and troubleshooting Cisco‑based networks, firewalls, switches, and routers
- Experience designing, deploying, and troubleshooting routed and switched corporate networks using Cisco routers and Layer‑2/Layer‑3 switches
- Strong proficiency with Cisco ASA and Cisco Firepower security platforms
- Familiarity with routing protocols including BGP, EIGRP, OSPF, DMVPN, and RIP
- Hands‑on experience with AWS networking services such as VPC, Security Groups, routing, and VPN
- Experience configuring, maintaining, and troubleshooting Network Access Control (NAC) systems such as Cisco ISE or FortiNAC
- Proficiency with Linux and Microsoft Windows operating systems
- Strong working knowledge of the Microsoft Office Suite
- Experience with Change Management and ITIL practices
- Ability to document network architecture, procedures, and engineering standards
- Experience using diagramming tools such as Visio, Lucidchart, or similar
- Works effectively in a collaborative engineering environment
- Maintains professionalism during customer‑impacting events
- Dependable during normal business hours as well as scheduled and emergency maintenance windows
- Able to manage multiple priorities and meet goals set by Lead Engineers and Management
- Bachelor’s degree in Computer Science or a related engineering or technical discipline
Benefits
- Healthcare benefits
- 401(k) plan
- Paid company holidays
- Paid vacation
- Business casual work environment
- Annual performance‑based bonus program
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