Scrum Master - Salesforce Commerce Cloud (SFCC
Job Title: Scrum Master - Salesforce Commerce Cloud (SFCC) Role Duration - 10 -11 months Location - remote - candidate will work in EST or CST Role Overview We are seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. You will facilitate Agile ceremonies, remove impediments, drive continuous improvement, ensure high-quality, predictable delivery across SFCC projects and ongoing support (run + grow). The ideal candidate is fluent in eCommerce domain workflows (catalog, pricing, promotions, checkout, payments, OMS), can coach cross-functional teams, and ensures alignment with organizational governance and compliance practices.
- 8+ years in Agile delivery; 5+ years as a Scrum Master supporting web/eCommerce teams.
- Direct experience with SFCC/SFRA programs or comparable enterprise eCommerce platforms.
- Proven track record improving velocity predictability, reducing defect leakage, and managing dependencies.
- Deep understanding of Scrum and Kanban, Agile metrics, and scaling patterns (e.g., SAFe, LeSS, Nexus or pragmatic multi-team coordination).
- Strong proficiency in Jira (boards, filters, dashboards), Confluence (documentation), and CI/CD awareness (Git, Jenkins/GitHub Actions/Azure DevOps).
- Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II).
- Familiarity with eCommerce domain: catalog, pricing, promotions, checkout, payments, tax, shipping, returns, OMS.
Key Responsibilities
- Agile Delivery & Facilitation
- Lead Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, and retrospectives.
- Partner with Product Owner(s) to prioritize backlog, refine user stories, and maintain transparent sprint goals.
- Track sprint health (capacity, velocity, burndown/burnup) and manage scope within sprint boundaries.
- Identify and remove team impediments (dependencies, environment issues, test data, approvals).
- Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, content/SEO, data/analytics).
- Promote flow efficiency: limit WIP, reduce blockers, and drive faster cycle times.
- Stakeholder Engagement & Reporting
- Provide timely, clear status reporting (sprint summaries, velocity trends, risks, and mitigations).
- Run effective demos to showcase business value and gather feedback early.
- Align delivery with governance (security, compliance, PCI, accessibility) and change management.
- Coaching & Continuous Improvement
- Coach team and stakeholders on Scrum/Agile principles and empirical process control.
- Facilitate retrospectives that lead to measurable improvements; implement action items.
- Nurture a culture of psychological safety, accountability, and outcomes over outputs.
- Project Leadership:
- Manage SFCC B2C implementation, migration, and enhancement projects from initiation to closure.
- Define project scope, objectives, timelines, and deliverables aligned with business goals.
- Planning & Execution:
- Develop detailed project plans, budgets, and resource allocation strategies.
- Monitor progress, manage risks, and ensure adherence to timelines and quality standards.
- Team Coordination:
- Collaborate with developers, architects, QA, UX/UI teams, and third-party vendors.
- Ensure SFCC best practices are followed across development and integration.
- Technical Oversight:
- Understand SFCC B2C architecture, APIs (OCAPI, SCAPI), and Business Manager configurations.
- Support integration with payment gateways, OMS, CRM, and other enterprise systems.
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