Account Manager | Small Medium Business
Description Create and Grow Long-Term Client Relationships The Small and Medium Business (SMB) segment at TELUS is one of our fastest-growing divisions. We’re entering an exciting new phase as we strive to become the leading digital technology provider for our customers. Our solutions are secure, simple, and hassle-free. As an Account Director, you will be the face of TELUS to small and medium-sized businesses, representing our brand and driving an exceptional client experience. You’ll build meaningful partnerships, acquire new customers, and provide tailored technology solutions. A master of sales strategy and execution, you’ll combine creativity, resilience, and determination to exceed both client expectations and your sales targets. Why Join TELUS
- Expand your professional network both within TELUS and across the business community
- Be part of a team that truly values client relationships and is passionate about finding the right solutions
- Enhance your expertise as a trusted Sales Advisor and technology specialist in the mid-market space, with numerous opportunities for career growth
- Be yourself in a diverse, inclusive, and supportive environment that celebrates success and enjoys working together
- Learn from and collaborate with some of the best sales professionals, coaches, and mentors in the industry
- Enjoy competitive compensation, benefits, and perks — including uncapped earning potential, a generous company contribution to stock and retirement plans, and comprehensive health coverage
What You’ll Do
- Grow TELUS’ SMB customer base by selling our full suite of products and solutions to qualified leads and through proactive outbound campaigns
- Identify cross-sell and upsell opportunities aligned with customer needs and TELUS sales objectives
- Lead the full sales cycle — from prospecting and solution development to negotiation and deal closure
- Build and manage a robust pipeline while developing a long-term client success strategy
- Recognize when accounts should be transitioned to our mid-market team as clients expand
- Conduct in-depth research and leverage your network to uncover new business opportunities
- Strengthen TELUS’ visibility within the SMB ecosystem through LinkedIn, networking events, and community engagement
- Provide client feedback to enhance marketing programs and sales campaigns
- Deliver an outstanding customer experience and establish strong relationships with key decision-makers
- Present innovative, value-driven technology solutions to executives with confidence and insight
- Stay informed about competitor offerings and market trends, confidently addressing objections
- Achieve monthly activation and revenue targets with precision and consistency
Qualifications
What You Bring
- Postsecondary education in Sales or Business, or equivalent professional experience (minimum 3 years in an Account Director or similar B2B sales role).
- Proven success meeting or exceeding sales goals and managing SMB portfolios.
- Experience demonstrating and configuring technology products (telecom experience is a strong asset)
- Strong understanding of the sales funnel, with a disciplined and data-driven approach to achieving results
- Exceptional communication and influencing skills, with experience engaging C-level executives
- Tech-savvy with a solid business acumen and passion for digital innovation
- Strong online presence and comfort using LinkedIn and other digital tools for business development
- Experience conducting effective virtual sales meetings and presentations
- Skilled negotiator and creative problem-solver, confident in handling objections
- Commitment to providing an outstanding customer experience and maintaining long-term relationships
- Familiarity with CRM systems (Salesforce experience is a plus)
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace tools
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