Federal Inside Sales Representative - Department of Homeland Security (DHS)

Description: Paragon Micro is seeking a talented and mission driven Federal Inside Sales Representative to join our Civilian Homeland Security (DHS) Team. This role is instrumental in supporting our nation’s defense organizations by delivering technology solutions that enable mission success. You’ll thrive in a fast-paced, high-growth environment where initiative, resourcefulness, and collaboration are valued. As part of our Civilian sales team, you’ll partner with Account Executives and world-class vendor partners to generate opportunities, build trusted relationships, and drive meaningful outcomes for our Civilian customers. What You’ll Do As an Inside Sales Representative supporting Civilian DHS accounts, you will play a key role in customer acquisition, pipeline development, and deal execution. Responsibilities include: Prospect & Pipeline Development

• Source new opportunities through inbound lead follow-up, outbound outreach (calls, emails, prospecting campaigns), and federal marketing initiatives.
• Research DHS accounts, identify key decision-makers, and generate interest by aligning solutions with mission priorities.
• Build and maintain a robust sales pipeline, managing leads and tracking activities in CRM (NetSuite or similar).

Sales Execution Understand Civilian customer requirements, procurement processes, and acquisition cycles to position Paragon Micro’s hardware, software, and services solutions effectively.

• Conduct tailored online demos and presentations to Civilian prospects.
• Partner with Civilian Account Executives to build pipeline strategies, progress opportunities, and close deals.
• Negotiate rates, validate availability, and proactively manage order registrations and timelines with distribution partners.
• Achieve monthly and quarterly revenue objectives by driving consistent deal closure.

Customer & Partner Engagement

• Build and nurture trusted relationships with Civilian customers, vendor partners, and internal stakeholders.
• Act as a liaison between Account Executives, customers, and channel partners to ensure smooth communication and solution delivery.
• Track and maintain order details during and post-sale to ensure customer satisfaction and compliance.
• Represent Paragon Micro at Civilian-related industry events and trade shows as needed.

Requirements:

• 5+ years of proven inside sales experience with a strong track record supporting Civilian customers, direct DHS support is a plus.
• Knowledge of federal procurement cycles, contracting vehicles, and acquisition processes.
• Strong phone presence with the ability to cultivate quality customer engagements while managing high-volume outreach.
• Experience working with NetSuite or similar CRM and federal sales tools.
• Excellent communication skills with the ability to tailor messaging to military and civilian stakeholders.
• Strong listening, presentation, and negotiation skills.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced federal sales environment.
• Proactive, resourceful, and adaptable—comfortable navigating ambiguity and aligning with Civilian mission priorities.

Why Paragon Micro?

• Mission Impact: Support our Civilian customers by delivering technology that advances critical operations.
• Growth Opportunity: Contribute to a rapidly expanding Federal team with opportunities to advance your career.
• Collaborative Culture: Join a team that values creativity, initiative, and accountability.
• Entrepreneurial Spirit: At Paragon Micro, if it makes business sense—we’ll do it.

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