HRIS Operations Specialist
About the position The HR Systems Operations Specialist provides specialized support in functional areas of expertise, including Workday, to process and troubleshoot end-user inquiries. This role sits within the HR Systems organization and requires a candidate with strong employee orientation, understanding of Human Resources business processes and expert technical knowledge of HR Technology platforms. A successful candidate must provide line of sight into HRIS Operations teamwork, manage recurring and ad hoc operational inquiries, and deliver on various technical and functional projects.
Responsibilities
- Serve as first point of contact for associate, manager and HR end-user questions related to Workday business processes covering Recruiting, Onboarding, HCM, Compensation, Performance, Time & Absence, and Benefits modules, as well as security in Workday and integrated systems
- Individually respond to high volume of standard inquiries with limited escalation such as security/access, system navigation, transaction status, policy, program, and process questions
- Ensure inquiries are addressed timely, to high level of satisfaction within stated SLAs
- Run regular audits to ensure data quality and adherence to policies
- Enhance, mature, and maintain procedural documents, building on existing core operational process guides
- Provide ongoing testing support and peer review of enhancements and configuration Jiras for aligned Product Delivery team, supporting the Product Development, Project Management and HR Technology counterparts
- Support completion and success of complex, specialized processes/transactions such as: Annual Compensation Planning activities, Annual Performance Management activities, Biannual Workday Release testing
- Troubleshoot and test issues with design, build, and new functionality including: Business Process changes – Condition rules, custom notifications, help text, etc., Security groups and assignments, Custom Reports and report schedules
- Monitor delegation and completion of Workday processes
Requirements
- Bachelor’s Degree in Computer Science, Information Systems or related field preferred.
- Minimum 2 years of experience in HR systems operations, preferably Workday HCM, including experience with business processes, data structure, domain and BP security, reporting & calculated fields, and data auditing.
- Knowledge of HR business processes.
- Strong Microsoft Excel skills.
- Strong service orientation with a high sense of ownership and accountability.
- Proven ability to work independently and as part of a distributed team, taking direction from multiple team members.
- Strong analytical, troubleshooting and problem-solving abilities.
- Strong work ethic and motivated to achieve goals and exceed expectations.
- Exceptional time management skills and an ability to handle multiple assignments and meet deadlines.
- A ‘systems’ thinker with a process orientation and significant attention to detail.
- Superior interpersonal, written and oral communication skills.
- High level of executive presence.
- Ability to work successfully with a global team.
Nice-to-haves
- Hands on experience using ServiceNow and Jira (Preferred).
- Change management experience preferred.
Benefits
- Competitive compensation.
- Limitless growth and learning opportunities.
- Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
- A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
- A chance to make an impact – your work will contribute directly to our strategy.
- 20+ PTO days plus holidays and floating holidays in your first year.
- Extensive medical, dental insurance and vision plan.
- 401K with corporate match, immediate vesting.
- Health-and-wellness-related allowance programs.
- Parental leave.
- Tuition reimbursement.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Gartner Gives Charity Match.
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