Experienced Project Management Professional – Remote Customer Service Operations
At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences, and we're looking for a talented Project Management Professional to join our Reservations team as a RES PMO Task Director. This is an exciting opportunity to be part of a dynamic team that's shaping the future of customer service and driving business growth.
About arenaflex
arenaflex is a leading airline that's committed to providing unparalleled customer experiences. We're a company that values innovation, collaboration, and excellence, and we're always looking for talented individuals who share our passion for delivering exceptional results.
The RES PMO Task Director Role
As a RES PMO Task Director, you'll play a critical role in leading the project management of high-priority initiatives across the RES division. You'll be responsible for organizing tasks from project inception to execution and closure, ensuring that projects are delivered on time, within budget, and to the required quality standards.
Key Responsibilities
* Lead the project management of high-priority initiatives across the RES division, including organizing tasks from project inception to execution and closure
- Develop and maintain project artifacts, including project plans, contracts, hazard and issue logs, and dashboards
- Manage multiple simultaneous projects of varying complexity and priority, across different teams and stakeholders
- Drive the development of the company's culture at the functional level, ensuring alignment with company values and expectations
- Foster communication methodologies and implement cycles, exercises, and projects that result in optimal dissemination of information and communication consistency
- Support the development of business cases, prioritization, and divisional portfolio management
- Maintain and establish effective relationships and feedback loops between leaders, functional partners, and cross-divisional teams
- Support the growth plan and development of the RES PMO capability and the development of a Center of Excellence for portfolio management
What You Need to Succeed
* Exceptional organizing, coordination, and innovative problem-solving skills
- Demonstrated ability and a proven track record of success in managing and delivering multiple projects of varying sizes and complexity
- Unparalleled communication and interpersonal skills, the ability to work across the organization, and the ability to build and manage relationships with partners and senior leadership
- Ability to lead and work independently and within a team
- Capability in written and oral communications, and ability to produce concise reports for executive presentations
- Should perform acceptably in their current position
- Models arenaflex's Standards of the Street, guiding principles, and safety-conscious behaviors
- Where allowed by relevant regulation, you have received or will receive the COVID-19 vaccination by date of hire to be considered for U.S.-based work, while possibly not already employed by arenaflex, Inc.
- Regularly focuses on the safety and security of self, others, and personal information
- Embraces diverse individuals, thinking, and styles
- Has a high school diploma, GED, or high school equivalency
- Is at least 18 years old and has approval to work in the US
What Will Give You an Edge
* Project Management Professional (PMP) certification or experience managing projects according to Project Management Institute (PMI) principles
- Experience with PowerApps, Sharepoint, and project management software is highly desired
- Appreciates working in a high-profile environment with fluid needs, ambiguity, and aggressive timelines
Why Join arenaflex?
* arenaflex is a leading airline that's committed to providing unparalleled customer experiences
- We're a company that values innovation, collaboration, and excellence
- We offer a dynamic and supportive work environment that fosters growth and development
- We're committed to diversity, equity, and inclusion, and we strive to create a workplace that's welcoming and inclusive for all employees
- We offer competitive salaries and benefits packages, including health insurance, retirement plans, and paid time off
How to Apply
If you're a motivated and results-driven individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
About arenaflex's Remote Work Policy
arenaflex is committed to providing a flexible and supportive work environment that allows employees to work from anywhere. As a remote employee, you'll have the freedom to work from the comfort of your own home, while still being connected to our team and able to collaborate with colleagues across the organization.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and welcoming for all employees, and we strive to provide equal opportunities for employment, training, and advancement.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from talented individuals who are passionate about delivering exceptional customer experiences. Apply Job! Apply for this job