Experienced Crisis Specialist – 988 Chat/Text Crisis Support (3rd Shift) Friday-Sunday

At arenaflex, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities to serve all ages in a variety of settings. Our organization is built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. We're seeking an experienced Crisis Specialist to join our 24/7/365 mental health crisis/suicide prevention focused team. As a remote position, you'll handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Your primary responsibility will be to provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress.

About arenaflex

arenaflex is a dynamic, well-established organization that endorses an organizational culture built on understanding, recognizing, and responding to those affected by trauma. Our trauma-informed approach strengthens resilience for our clients, staff, and community. We're committed to delivering care that changes people's lives, and we're looking for dedicated professionals like you to join our team.

Job Summary

As a Crisis Specialist, you'll be responsible for providing telephonic or chat clinical screenings and risk assessments. You'll answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs. You'll also conduct follow-up calls for individuals who are deemed moderate to high risk for suicide. Your role will be to ensure that individuals receive the support they need to stay safe and healthy.

Key Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Knowledge, Skills, and Abilities

* Effectively communicates via written, verbal, in-person, and virtual methods

• Demonstrates high-level customer service skills and professional etiquette
• Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Education and Experience

* Bachelor's degree in behavioral science, Psychology, Social Work, or Certified Peer Recovery Specialist

• Six months to one year of related crisis experience is required

Work Environment and Culture

* Remote position with flexible scheduling

• Opportunity to work with a dynamic and dedicated team
• arenaflex is committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety
• arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion

Benefits

* Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Compensation

* Pay range: $19.10-$26.80

How to Apply

If you're passionate about delivering care that changes people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity, equity, and inclusion. Apply Job!

Disclaimer

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type

Part-time

Physical Requirements

* Standing: 10%

• Sitting: 90%
• Squatting: Occasional
• Kneeling: Occasional
• Bending: Occasional
• Driving: Occasional
• Lifting: Occasional

Certification/Licensure

N/A

About arenaflex's Commitment to Diversity, Equity, and Inclusion

arenaflex is committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. We strive to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. Our approach to diversity is simple – it's about embracing everyone. Apply for this job