Experienced Customer Service Representative – Melon Online Fulfillment Agent – Remote, US
At arenaflex, we're proud to celebrate our stellar performance in the World Travel Awards' program after being named the World's Leading Travel Management Company. As a leading player in the travel industry, we're committed to delivering exceptional customer experiences and innovative solutions that exceed our clients' expectations. We're now seeking an experienced Customer Service Representative to join our Melon Online Fulfillment Team and help us expand our online service offering to our US business.
The Role:
As a Customer Service Representative on our Melon Online Fulfillment Team, you'll play a critical role in ensuring a seamless experience for our customers as we introduce our new online platform, Melon, to the market. You'll be responsible for assisting customers primarily through chat, becoming an expert on the product, and helping customers navigate through features, triage general questions/emergency assistance, and escalate complex needs to dedicated day teams. Your goal will be to provide an impeccable experience from start to finish for our customers, and we're looking for someone who is passionate about delivering exceptional customer service and driving the technological advancement of our SME business.
Key Responsibilities:
* Provide the first line of technical and travel support for Melon customers by responding to all initial chat conversations within strict SLA
- Triaging general questions/needs and identifying situations for escalation to product support and/or a dedicated day travel manager
- Ensure a seamless customer experience and in cases of escalation, a warm handover
- A fantastic listener with endless patience and high empathy
- Impeccable written communication skills
- Dexterity to translate complex issues and into simple messages
- Customer Focused and driven to provide an impeccable experience for your client
- Positive Attitude with a hunger for knowledge
- High attention to detail
- Must have the ability to effectively multi-task and work with multiple platforms
- Candidates should possess decisive and successful problem-solving skills
- Able to work under pressure
- Partnership in collaborating with cross-functional teams to drive success
- Geography and international destination knowledge is a plus
What We're Looking For:
* At least 3 months of experience with arenaflex and Sabre Experience
- A proven track record for success and willingness to take on new challenges
- An interest in driving the technological advancement of the SME business
- Change champion; ability to adapt quickly to evolving needs of the customer, business, and market
- Fantastic listening and communication skills
- Impeccable written communication skills
- Dexterity to translate complex issues and into simple messages
- Customer Focused and driven to provide an impeccable experience for your client
- Positive Attitude with a hunger for knowledge
- High attention to detail
- Must have the ability to effectively multi-task and work with multiple platforms
- Candidates should possess decisive and successful problem-solving skills
- Able to work under pressure
- Partnership in collaborating with cross-functional teams to drive success
- Geography and international destination knowledge is a plus
Benefits:
* Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time off policy
- Diversity & Inclusion initiatives
- Benefits including vision, medical, and dental
- Employee Assistance Program
- 401k program with partial match
- Employee Share Plan
- Ongoing training and professional development
Work Environment:
* Remote, US-based position with a 40-hour work week and various shifts
- Flexibility is a MUST
- Opportunity to work with a dynamic and award-winning team
- Collaborative and inclusive work environment
- Ongoing training and professional development opportunities
Compensation:
* Competitive salary and benefits package
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time off policy
- Diversity & Inclusion initiatives
- Benefits including vision, medical, and dental
- Employee Assistance Program
- 401k program with partial match
- Employee Share Plan
Why Join arenaflex?
* Opportunity to work with a leading player in the travel industry
- Collaborative and inclusive work environment
- Ongoing training and professional development opportunities
- Competitive salary and benefits package
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- Generous paid-time off policy
- Diversity & Inclusion initiatives
- Benefits including vision, medical, and dental
- Employee Assistance Program
- 401k program with partial match
- Employee Share Plan
How to Apply:
If you're passionate about delivering exceptional customer service and driving the technological advancement of our SME business, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch with you shortly.
Important Information:
* Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
- The role can be performed onsite, remote, or on a hybrid schedule, in compliance with the Company's Remote and Flexible Work Policy.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. arenaflex USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Apply for this job