Executive Assistant, Customer Service – Join arenaflex in Seattle, Washington

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for an exceptional Executive Assistant to join our Customer Service Leadership Team in Seattle, Washington. As a key member of our team, you'll have the opportunity to work closely with senior executives, manage complex calendars, and coordinate domestic and international travel. If you're passionate about community development, event organization, and process improvement, this is the perfect role for you.

About arenaflex

arenaflex is a fast-paced, exciting, and growing organization that's committed to delivering exceptional customer experiences. Our Customer Service organization is at the forefront of this effort, using cutting-edge technology to power our chat and voice bots, associate-facing tools, and products that champion the voice of the customer. As an Executive Assistant, you'll be part of a team that's dedicated to making a real difference in the lives of our customers.

Key Responsibilities

As an Executive Assistant, you'll be responsible for providing high-level administrative support to our Senior Principal Engineer and Director on our Customer Service Leadership Team. Your responsibilities will include:

• Managing complex calendars and scheduling to support teams in multiple locations
• Managing domestic and international travel, including coordinating itineraries, booking flights and hotels, and arranging transportation
• Coordinating expense report submissions and ensuring timely completion of critical tasks
• Organizing and executing team activities, including staff meeting agendas, all-hands meetings, off-sites, and team social events
• Ensuring the timely completion of critical tasks and following up on outstanding matters as a liaison for direct reports
• Working closely with the leadership team, program managers, recruiting, and other Executive Assistants to provide support to the organization
• Helping to develop and maintain new mechanisms within the team

A Day in the Life

As an Executive Assistant, you'll play a key role in ensuring that our leaders connect in a timely manner on the most pressing issues. You'll also help to ensure that our engineers feel connected to their work and continuously improve their technical skills by hosting in-person community and learning events. Your day will be filled with a variety of tasks, including:

• Managing complex calendars and scheduling to support teams in multiple locations
• Coordinating domestic and international travel
• Organizing and executing team activities
• Ensuring the timely completion of critical tasks
• Working closely with the leadership team and other stakeholders to provide support to the organization

About the Team

You'll be part of a team that delivers the technology that powers arenaflex Customer Service. Our team is responsible for developing and maintaining the tools and products that champion the voice of the customer. As an Executive Assistant, you'll be working closely with our Senior Principal Engineer and Director to provide high-level administrative support and help to develop and maintain new mechanisms within the team.

Requirements

To be successful in this role, you'll need:

• 5+ years of senior-level leadership support experience, or 3+ years of experience working at arenaflex
• High school or equivalent diploma
• Experience with Microsoft Office products and applications
• Experience with Executive Level Calendar Management

Preferred Qualifications

* Experience leading process improvements

• Experience in a fast-paced, high-tech company
• Experience designing processes to maximize efficiency

Skills and Competencies

To succeed in this role, you'll need:

• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
• Experience with calendar management and travel coordination
• Ability to maintain confidentiality and handle sensitive information
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

As an Executive Assistant at arenaflex, you'll have the opportunity to learn and grow with our company. We offer a range of training and development programs to help you build your skills and advance your career. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

arenaflex is committed to creating a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers. We offer a range of benefits and perks, including:

• Competitive salary and bonus structure
• Comprehensive medical, financial, and other benefits
• Opportunity to work with a talented team of professionals
• Access to training and development programs
• Flexible work arrangements and remote work options
• Recognition and rewards for outstanding performance

Compensation and Benefits

arenaflex offers a competitive salary and bonus structure, as well as a range of benefits and perks. Our compensation reflects the cost of labor across several US geographic markets, and may vary depending on job-related knowledge, skills, and experience. We also offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.

How to Apply

If you're passionate about community development, event organization, and process improvement, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter to our internal or external career site. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. Apply for this job