Experienced Customer Service Representative - Nights and Weekends (Full Time) at arenaflex
Join arenaflex's dynamic Customer Service team as a Customer Service Representative, working nights and weekends in a full-time capacity. As a key member of our Seller Operations team, you will be responsible for delivering exceptional service to our valued sellers and customers, ensuring seamless transactions and relationships through the arenaflex exchange.
About arenaflex
arenaflex is a leading player in the live event industry, providing a unique platform for buyers and sellers to connect and exchange tickets. Our mission is to revolutionize the ticketing experience, and we're looking for talented individuals to join our team and help us achieve this goal. As a Customer Service Representative, you will be at the forefront of our customer-facing operations, working closely with our sellers and customers to resolve issues, answer questions, and provide elite service.
Your Role Expectations as a Customer Service Representative
As a Customer Service Representative, your role will progress through various stages, with clear expectations and goals to achieve in the first 30, 90, and 180 days. Here's an overview of what you can expect:
Contact Center Representative (30 days in)
* Complete new hire orientation, gaining a deep understanding of arenaflex's operations, the live event industry, and the ticket marketplaces.
- Learn how to navigate our ticketing platform and contribute to providing exceptional experiences for our customers.
- Gain industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions to problems.
Contact Center Representative (60 days in)
* Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers, going beyond traditional customer service responsibilities to build strong relationships.
- Navigate our order queue and determine what requires attention to provide real-time assistance.
Contact Center Representative (90 days in)
* Play an active role in continued learnings to advance your skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring as a Customer Service Representative
* Outstanding communication, attention to detail, and organizational skills.
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- A genuine interest in the live event space and a willingness to learn and grow.
Work Environment and Schedule
* Office Location: Coppell, TX
- Work Schedule:
+ The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. + Hybrid model, not fully remote. 3 days in-office and 2 days at home. + Hours: - 2:30pm-11:00pm, with Monday and Tuesday off. - 3:30pm-12:00am, with Wednesday and Thursday off. - 1:30pm-10:00pm, with Monday and Tuesday off.
Compensation and Benefits
* $40,000 base salary with overtime eligibility
- Bi-Annual bonuses
- Annual equity grant
- Overtime eligibility for any hours worked over 40/week
Why Join arenaflex?
* Be part of a dynamic and growing company in the live event industry
- Work with a talented team of professionals who are passionate about delivering exceptional service
- Enjoy a hybrid work schedule with a balance of in-office and remote work
- Develop your skills and advance your career in a supportive and collaborative environment
- Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job