Bankruptcy Paralegal & User Advocate
Upsolve is hiring a User Advocate to support low-income individuals as they navigate the bankruptcy process. Location: Remote, United States About Upsolve: Upsolve is a tech-driven nonprofit on a mission to help low-income Americans break cycles of debt and build financial stability. Founded in 2016 out of Harvard Law School’s Access to Justice Lab, Upsolve has grown into the nation’s most visited nonprofit financial education site. Each year, 3 million people rely on Upsolve.org for clear, trustworthy guidance on debt and credit. Our free bankruptcy filing tool has helped over 20,000 families clear more than $950 million in debt. Our work is supported by leading funders, including the Bill & Melinda Gates Foundation, Robin Hood Foundation, OpenAI Philanthropy, and the Legal Services Corporation. Position Overview Upsolve is seeking a highly motivated, mission-driven advocate to play a critical role in supporting individuals navigating the bankruptcy process through our flagship filing tool. In this role, you will serve as a trusted guide to users—answering questions, resolving obstacles, and ensuring they are well-positioned to achieve a financial fresh start. You will also work closely with Upsolve’s Chief Product Officer to refine our internal systems, elevate user insights, and help shape the next generation of Upsolve’s product. This is a unique opportunity to work at the forefront of legal innovation and access to justice, within a small, high-performing team where your contributions will have an outsized and tangible impact on thousands of families nationwide.
Key Responsibilities
- Provide expert, empathetic support to users navigating bankruptcy and using Upsolve’s software.
- Assist users in updating their forms and addressing complexities in their cases.
- Review cases for completeness and alignment with Upsolve’s quality standards.
- Collaborate with the Chief Product Officer to surface insights that drive product and workflow improvements.
Qualifications
- (Required) A demonstrated commitment to serving low-income communities or a personal connection to Upsolve’s mission.
- (Required) Experience as a paralegal, legal assistant, or other client-facing legal role.
- Exceptional writing and analytical abilities, with a talent for explaining complex legal concepts clearly.
- Outstanding empathy, judgment, and organizational skills.
- Experience in bankruptcy law is a plus.
- $60,000 - $80,000 per year
Why Join Us
Transform lives at scale: You'll help low-income Americans discharge millions of dollars in debt. Each Upsolve paralegal helps thousands of people each year access life-changing debt relief. Collaborate with leaders in legal tech and social innovation: Our cross-functional team has been featured in major national outlets and is widely regarded as one of the most impactful forces in access-to-justice innovation. Shape a nationally influential product: Your insights will directly influence how future users experience bankruptcy and financial recovery. Upsolve is an equal-opportunity employer. We encourage candidates from diverse backgrounds to apply. Apply tot his job Apply To this Job