Virtual Bilingual Customer Service Advisor – Work from Home Opportunity with arenaflex

Are you passionate about delivering exceptional patient experiences and making a meaningful impact in the healthcare industry? Do you possess excellent communication skills, a strong work ethic, and a commitment to providing top-notch customer service? If so, we invite you to join arenaflex as a Virtual Bilingual Customer Service Advisor, working from the comfort of your own home.

About arenaflex

arenaflex is a leading provider of revenue cycle management services, dedicated to helping healthcare organizations like HCA Healthcare achieve their goals. With a team of over 17,000 colleagues, we serve close to 1,000 hospitals and 3,000 physician practices across the country. Our mission is to make a positive impact on patients, providers, and their communities.

Why Join arenaflex?

At arenaflex, we're committed to caring for our community and making a difference in the lives of those we serve. Last year, we donated 13.8 million dollars to charitable organizations, and we're proud to be recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. Our colleagues are our greatest asset, and we offer a comprehensive total rewards package that supports their health, life, career, and retirement.

Benefits of Working with arenaflex

Our benefits package is designed to support your overall well-being and help you achieve your goals. Some of the benefits you can expect include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, and more
• Free counseling services and resources for emotional, physical, and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off arenaflex stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services, and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Job Summary and Qualifications

As a Virtual Bilingual Customer Service Advisor, you will be responsible for handling account inquiries via inbound and outbound calls from patients, guarantors, or other third parties. You will review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.

Key Responsibilities:

* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures

• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
• Follow all arenaflex Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Qualifications:

* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role

• Previous call center experience or managing high call volume
• Willing to ask for payment from customers
• Virtual employees are required to have high-speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted)
• Spanish Bilingual is required

What We Offer:

* Competitive hourly rate

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible scheduling to accommodate your needs
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Opportunities to make a meaningful impact in the healthcare industry

How to Apply:

If you're passionate about delivering exceptional patient experiences and making a difference in the lives of those we serve, we encourage you to apply for our Virtual Bilingual Customer Service Advisor opening. We promptly review all applications, and highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply Job! Apply for this job