Telehealth Triage Registered Nurse (New York + Compact State RN License Required)
Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. Ophelia's Telehealth Triage RN are the primary point of contact for active Ophelia patients with clinical questions or needing additional support. Triage RNs have experience working with patients with substance use and are comfortable conducting ongoing medication management, performing check-in calls and urine drug screens, assessing bridge prescription requests, and identifying escalation events requiring clinical oversight. We are looking for a full-time Telehealth Triage RN to work 40 hours per week with the following schedule: Sunday - Thursday 10am - 6pm. Your schedule may include some weekends off with rotation on Friday. Duties and Responsibilities:
- Manage inbound clinical communication with patients
- Manage all bridge prescription requests
- Provide brief interventions using evidence-based treatments such as behavioral activation, problem-solving treatment, and other focused treatment activities, as needed
- Troubleshoot pharmacy issues
- Conduct check-in calls for our most vulnerable patients
- Identify and manage escalation events and triage non-progressing or complex patients to clinicians
- Support medication management by communicating with patients regarding medication dosing, interactions, and taking meds as prescribed; discussing comfort medications during the induction phase, and educating patients on proper dosing method of buprenorphine
- Facilitate communication with all clinicians about active clinical issues
- Provide thorough documentation in EMR on all patient encounters
Training, Schedule, and License Requirements:
- Full-time (40 hour) availability; Sunday - Thursday
- Registered Nurse
- Active License in Compact State; Active NY License (can't live in NY)
- Rotating availability to support flexible scheduling needs
- OUD experience (preferred)
Our Benefits For Full-Time Employees Include:
- Remote work anywhere in the United States
- Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
- Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
- 10 company holidays
- Work From Home Stipend
- 401k Contribution Platform
- Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
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