NA Tour Director Administrator Scheduler
• Must reside in Denver or surrounding area
- Flexible schedule
- 30 hours per week
- Benefits eligible
ABOUT GLOBUS FAMILY OF BRANDS With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers. Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement. THE DEPARTMENT The following teams make up the Product & Operations department: Contracting, Data Management & Product services, Product Creation, and Tour Operations. Product & Operations is responsible for the creation, operation, inventory management and delivery of Globus, Cosmos, and Avalon Waterways in select destinations. This department is also responsible for supporting tour products planned and sold worldwide, including managing inventory and content. THE ROLE The role of North America Tour Director Administrator/Scheduler is to ensure we have an experienced trained Tour Director (TD) assigned to each tour departure. THE POSITION The North America Tour Director Administrator/Scheduler is responsible for the following results:
- Assist with the recruitment of Tour Directors, including conducting interviews for TD and/or local representative candidates Partner with Human Resources accordingly during recruitment process.
- Collaborate with HR to ensure we have a current database of potential candidates.
- Work with HR to ensure all new hires receive onboarding to the company.
- As required attending conferences to recruit and interview TDs; this may include ITMI, IATDG & Trip School
- Prepare contract and any additional paperwork required for all Tour Directors annually, including new hires and rehires.
- Managing new hires in the required systems such as Enterprise and TD portal; advising the appropriate departments on hire dates and other critical information.
- Prepare and distribute all TD supplies at the outset of each touring season, as well as throughout the season as required.
- Over the course of the operating season, maintain records of availability for all eligible TDs
- Manage the allocation chart with all tour departures, TD assignments, pre/post night requirements, while ensuring that tour departures are added or cancelled accordingly.
- Responsible for scheduling TDs for all North America tours using the established criteria
- Schedule training tours for TDs as needed throughout the touring season
- Maintain TDs years of service spreadsheet for travel benefits
- As required, assist with TD payroll and final tour accounting information
- Maintaining confidence and protecting operations by ensuring information remains confidential
- Contributing to a team effort by assisting with related projects as assigned by leadership to support Tour Operations
EDUCATION The preferred candidate will hold a Associates degree in a related field or; or one to two years related experience and/or training; or equivalent combination of education and experience. EXPERIENCE PREFERRED The preferred candidate has noteworthy experience in the following areas:
- Working in a similar position within the travel field.
- Working with systems to enter, audit, and report on data.
- Travel destination logistical knowledge
- Globus family of brands product knowledge (preferred, but not required)
- Working level knowledge of Microsoft Excel and Microsoft Word
EOE While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports. Apply tot his job Apply To this Job