Help Desk Analyst; Part-Time - Information Technology

Position: Help Desk Analyst (Part-Time) - Information Technology Help Desk Analyst (Part-Time) - Information Technology The Sinclair Information Technology Division is currently seeking an individual to fill the part-time (28 hours per week) position of Help Desk Analyst. This position exists to provide phone and email technical support for students, faculty and staff and is the primary point of contact for all technology related issues. The Help Desk Analyst position requires extensive knowledge in the areas of information technology hardware and software. This is a work from home position. The selected candidate must reside in the State of Ohio to be eligible. The hourly pay rate for this position is $23.14 and has a maximum of 28 hours per week. Principal Accountabilities

• Provide first level support for a diverse customer base of students, staff, and faculty while following documented support procedures
• Maintain a high level of expertise required to troubleshoot and resolve support issues with an average first level resolution of 70% or greater
• Log all support issues with a high degree of accuracy and detail
• Assign all first-level unresolvable issues to the appropriate individuals or teams
• Other duties as assigned

Requirements

• Minimum of a high school diploma or equivalent required; associate’s degree preferred
• Minimum of 2 years of IT help desk experience
• Help desk experience in a remote position preferred
• Strong customer service, communication skills, dependability, and a positive attitude required
• Extensive knowledge in the areas of information technology hardware and applications software in a Windows environment
• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
• Commitment to customer service, quality, and strong analytical/problem solving skills required

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