Ticketing Manager

Job Description:

• Direct and support ticketing providers and tour partners on all operational aspects related to ticketing for Live Nation's largest touring clients
• Communicate and oversee the setup of all required tour offers, inventory requests, tour production, and other ticketing information for the show build to the venue box offices
• Provide support and guidance to artist clients and tour personnel when tour offers are being determined
• Monitor and maintain event inventory and seat holds, hold releases, flex pricing, rescaling, and dynamic pricing for assigned tours
• Provide ongoing reporting to touring team, Live Nation executives, and tour personnel from the first day of presales through the final event date
• Communicate regularly with promoters, Ticketmaster staff, Live Nation Ticketing staff, vendors, customers, and affiliated parties
• Oversee tour-wide ticket requests
• Collect and analyze inventory data across multiple ticketing platforms
• QA events across tours to ensure accurate and consistent event information and set-up
• Adhere to Live Nation ticketing initiatives, programs, policies, and procedures
• Provide on-site support at local events
• All other duties as assigned

Requirements:

• 2-3 years of experience as a box office manager or ticketing representative
• Strong knowledge of Box Office or similar operations
• Knowledge of ticketing provider software a plus
• Excellent oral and written communication
• Ability to work day, evening, and weekend hours, based on the needs of daily business operations
• Bachelor’s degree from an accredited university or comparable work experience
• Working knowledge of Microsoft Office applications (Word, Excel, etc.)
• Excellent interpersonal and communication skills
• Ability to provide leadership, prioritize, organize, motivate, problem solve, delegate, follow up, and communicate
• Must be able to work under pressure to meet strict deadlines

Benefits:

• Medical, vision, dental and mental health benefits for you and your family
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match, stock reimbursement program
• New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off, crowdfunding match

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