Care Coordination Associate (Bilingual English/Spanish Medical Assistant)
About the position Position Summary: The Care Coordination Associate will function as an extension of the provider to help close the gaps in the patient's care for patients with complex medical needs; ensuring continuity of care and disease management for the patient. The care associate will build a rapport with patients through monthly calls to empower patients to meet their goals. This role is intermittent hybrid with remote functions and 2-5 onsite shifts for Bronx-based work monthly (more as needed). About Urban Health Plan: At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do. UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
Responsibilities
- Provides telephone support to patients which includes pre-visit planning, scheduling appointments, etc.
- Develops an NCQA CCMR care plan with pts/family that includes self management goals, barriers, needs, interventions.
- Provides patient with referrals to health care team members including nurse care manager, SW, Health Educator, Nutritionist.
- Assist patients with management of care transitions.
- Adheres to documentation protocols and best practices for daily workflow, escalation of patient issues, and care plans.
Requirements
- Highschool/GED Required.
- 1-2 years of direct experience working with patients in a healthcare setting.
- Experience and proficiency working with electronic medical records.
- Ability to manage and support patient's healthcare needs, and complete individualized patient care plans along with performing care coordination.
- Excellent interpersonal skills.
- Computer skills, including ability to draft and create professional flyers.
- Bilingual Spanish/English is required.
Nice-to-haves
- Associates degree in related area of study preferred.
- Medical Assistant certification from an accredited program is preferred.
Benefits
- Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
- Dental, Vision, and prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Employee Assistant Programs
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan
- $50,000 term life Insurance
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