Experienced Medical Billing Customer Service Representative – Remote Customer Support

At arenaflex, we are dedicated to delivering exceptional customer service and support to our patients and healthcare partners. As a key member of our team, the Experienced Medical Billing Customer Service Representative will play a vital role in ensuring that our customers receive timely, professional, and accurate support for their medical billing inquiries. If you are passionate about delivering outstanding customer service, possess excellent communication skills, and have a strong understanding of medical billing and insurance processes, we encourage you to apply for this exciting opportunity.

Job Summary:

As an Experienced Medical Billing Customer Service Representative, you will be responsible for handling customer inquiries in a timely, professional manner, providing resolution to service requests, and referring inquiries to the appropriate functional area when necessary. You will also be responsible for documenting all contacts, issues, actions taken, and results within our patient accounting system. Your excellent communication and interpersonal skills will enable you to effectively communicate with physicians, their office staff, and other stakeholders to clarify customer service inquiries.

Key Responsibilities:

* Handle all inbound customer inquiries (telephone, fax, mail, and web-based patient portal) and respond to customer requests with the highest level of customer quality possible

• Provide resolution to service requests when possible and refer inquiries to the functional area if more extensive resolution is required
• Document timely and accurately all contacts, issues, actions taken, and results within the patient accounting system
• Transfer and escalate contacts, as appropriate, based on standard operating procedures
• Communicate with physicians and their office staff, Patient Access, Medical Records/Health Information Management, Utilization Review/Case Management, Managed Care, Ancillary, and Nursing staff, as required, to clarify customer service inquiries
• Prepare special reports as directed by the Manager to document billing and follow-up services
• Serve as relief support, if the work schedule or workload demands assistance to departmental personnel, and may also be chosen to serve as a resource to train new employees
• Cross-train in various functions to assist in the smooth delivery of departmental services
• Perform other duties as needed and assigned by the Manager

Essential Qualifications:

* High school diploma or an equivalent combination of education and experience

• Associate degree in accounting or business administration highly desired
• Data entry skills (50-60 keystrokes per minute)
• Past work experience of at least one year within a healthcare environment, performing customer service, financial counseling, and/or financial clearance
• Knowledge of insurance and governmental programs, regulations, and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.)
• Managed care contracts and coordination of benefits
• Working knowledge of medical terminology, anatomy, and physiology, medical record coding (ICD-10, CPT, HCPCS)
• Multilingual and basic computer skills
• Demonstrated call center experience with the ability to utilize voice/data equipment to fulfill customer expectations

Preferred Qualifications:

* Excellent communication (verbal and writing) and organizational abilities

• Interpersonal skills necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend, and take action to satisfy the customer's needs
• Accuracy, attentiveness to detail, and time management skills
• Ability to work independently, read, write, and operate keyboard and telephone effectively
• Comfortable operating in a collaborative, shared leadership environment
• Personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex

Physical and Mental Requirements and Working Conditions:

* Must be able to set and organize own work priorities, and adapt to them as they change frequently

• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
• Excellent problem-solving skills essential
• Ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery
• Position operates in an office environment with a well-lit, temperature-controlled, and hazard-free work area
• Incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen
• Noise level is low to moderate

Benefits and Perks:

* Competitive pay rate ($18.8367 - $28.2551)

• Opportunity to work in a collaborative, shared leadership environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Recognition and rewards for outstanding performance

Why Join arenaflex?

At arenaflex, we are committed to delivering exceptional customer service and support to our patients and healthcare partners. We believe that our employees are our greatest asset, and we strive to create a work environment that is inclusive, diverse, and supportive. Our commitment to diversity and inclusion is reflected in our Mission and Core Values, which emphasize the importance of treating all individuals with dignity and respect.

How to Apply:

If you are passionate about delivering outstanding customer service and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any other relevant documentation. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Apply for this job