PRO Customer Care Representative- Seasonal
About West Marine We don’t just sell anchors and rigging. We sell a love of the water that lasts for generations. We don’t just sell life jackets and flares. We sell peace of mind for your most precious cargo. We don’t just have a passion for boating. We have a lifetime of experience that we can’t wait to share with you. So when you shop at West Marine, it’s not just for boating gear – it’s for the pure pursuit of more water and less hassle. If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you’re part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community. Position Summary: West Marine Pro is seeking four Seasonal Pro Customer Care Representative to service Pro Customers. The Customer Care Representative is a proactive and results-driven individual. This role is essential to delivering outstanding customer service while also identifying and capitalizing on sales opportunities. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for meeting and exceeding sales targets. West Marine is a Drug Free Workplace and an Equal Opportunity Employer. Primary Responsibilities: Customer Interaction and Sales
- Handle incoming customer calls and emails promptly and professionally.
- Ensure a positive and high-quality customer experience through all sales interactions.
- Place customer orders, answer customer’s inquiries, and provide accurate information about products and services.
- Coordinates sales efforts with marketing programs; promotes product/company focuses.
- Serves as a point of contact and assists in maintaining relationships with accounts.
- Keeps detailed records of customer interactions and transactions by utilizing Salesforce for activity tracking.
- Staying updated on new products, features, and industry trends.
- Provides support to colleagues when needed
Problem Resolution:
- Diagnose and troubleshoot customer problems, offering solutions and alternatives.
- Escalate unresolved issues to the appropriate departments when necessary.
- Follow up with customers to ensure their issues are fully resolved.
Education, Experience & Skills: Minimum education required/preferred, area of study:
- Minimum High School or GED.
- Associate or bachelor’s degree preferred.
Minimum years of relevant experience preferred/required:
- 2+ years Sales experience
- 3+ years Customer service experience
- Proficient knowledge of marine products and/or the marine industry required.
Additional skills/knowledge required include:
- Strong communication, organizational and customer service skills
- Sense of urgency and ability to work in a fast-paced environment.
- Computer literate, including Microsoft Office, Excel, Word
- Ability to foster relationships with customers.
- Proficient in Salesforce Service or Sales Cloud preferred
West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.” This position has a starting salary range of $18 per hour. Apply tot his job Apply To this Job