Experienced Customer Care Representative - Part-Time

Join arenaflex, a leading global healthcare company, in empowering the community to improve health and wellness by providing access to accurate, essential information. As a Customer Care Representative, you will play a vital role in facilitating effective communication between arenaflex and its consumers, addressing inquiries via various channels, and demonstrating empathy in your interactions.

About arenaflex

arenaflex is a pioneering company that has been at the forefront of healthcare innovation for decades. Our commitment to delivering cutting-edge diagnostic tools and solutions has enabled us to positively impact the lives of millions of people worldwide. With a strong focus on customer satisfaction, we strive to provide exceptional support to our consumers, ensuring that they receive the best possible experience with our products.

The Role

As a Customer Care Representative, you will be responsible for:

• Answering incoming calls and fielding questions regarding arenaflex products, handling customer inquiries, complaints, and billing issues with the highest degree of courtesy and professionalism.
• Documenting customer interactions according to procedures, handling consumer complaints, and routing them to the appropriate departments.
• Providing scripted responses with empathy and resolving consumer inquiries, handling escalated calls with resource guidelines, and routing them internally according to procedures.
• Interfacing with Operations and Accounting regarding special customer needs, returned goods, shipping methods, and discrepancies.
• Interfacing with field sales force regarding customer problems, messages, free goods, and other issues.
• Assisting in training new employees as needed and performing other duties assigned by management.
• Maintaining a working knowledge of all arenaflex products, services, and promotions.

What You Bring

* One to two years of college or equivalent experience with 1 to 3+ years of customer service or related business experience.

• Previous work-at-home agent experience is desirable.
• A reliable and high-speed internet connection is necessary for seamless communication while working remotely.
• Proficient knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) and familiarity with SharePoint, OneDrive, and Teams.
• Strong oral and written communication skills to communicate effectively with external and internal customers and end users of arenaflex products.
• Strong organizational skills and the ability to effectively handle multiple priorities.
• Proficient typing and keyboard skills.
• Working knowledge of SAP/ERP is desirable.
• Bilingual (English/Spanish) is preferred.

What We Offer

* A comprehensive Total Rewards package, including: + Tiered Medical PPO, EPO, Vision, and Dental coverage + Disability and Life Insurance Benefits + Generous 401K plan and company-matching contributions + Highly competitive paid time-off + Maternity Leave and Parental Leave Coverage + Employee Referral Program – you may be eligible for a cash bonus if your referrals are hired + Employee Assistance Program + Employee Service Recognition + Job-related Training Programs + Ability to participate in Teams, Committees, Events, and Clubs + Depending on the role, you may be eligible to work in a hybrid environment or fully remotely + Free Onsite Parking

Culture, People, and Community

arenaflex recognizes that the long-term health of our business is directly connected to the health of the planet, local communities, and our employees. We strive to create an environment that embodies our values, including:

• LIVE IT Committee – committed to creating an environment that embodies our values
• All Means U: Employee Committee on Belonging hosts various events across all company locations, such as monthly book clubs and mentorship programs
• Wellness Committee empowers colleagues to make critical decisions to improve and protect health
• Sustainability Committee aims to minimize impact on the environment
• Social Committee organizes and runs events for both remote and onsite employees to create connection and community

Equal Employment Opportunity

arenaflex is committed to creating and fostering workplaces that reflect and contribute to the global communities in which we do business and the customers and partners we serve. We do not tolerate discrimination or allow the harassment of employees or applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law.

Accommodations

If you require disability-related accommodation during the recruitment process, please contact Rebecca Zeleney at [email protected]. arenaflex will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

How to Apply

To join our team and become a part of arenaflex's mission to empower the global community to improve health and wellness, please visit our website and submit your application. Apply for this job