Experienced Customer Segmentation & Experience Owner – Driving Business Growth through Data-Driven Insights

At arenaflex, we're committed to helping businesses and their leaders achieve success through our expertise and personalized approach. Our team of seasoned bankers invests time and resources to understand our clients' immediate needs, identify market opportunities, and meet long-term objectives. As a Customer Segmentation & Experience Owner, you'll play a vital role in refining and managing customer segments, driving business growth, and creating value for arenaflex.

About arenaflex

arenaflex is a leading financial institution that offers a wide range of financial products and services to businesses and individuals. Our commitment to building long-lasting relationships with our clients sets us apart from other financial institutions. With a strong presence in the Dallas-Fort Worth metroplex and a growing network of offices across Texas, arenaflex is a trusted partner for businesses and individuals seeking expert financial guidance.

Benefits of Working at arenaflex

arenaflex offers a comprehensive benefits package to support the well-being and success of our employees. Some of the benefits include:

• Health insurance coverage
• Wellness program
• Fertility and family building aids
• Life and disability insurance
• Retirement savings plans with a generous 401K match
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

Job Summary

The Customer Segmentation & Experience Owner is responsible for driving the consumer segmentation strategy and execution to ensure customers are mapped to the correct line of business and segments. This role will also own customer feedback and consumer VOC, utilizing data to inform business and product decisions. The successful candidate will support the design, development, and execution of key insights and initiatives to drive targeted performance by segments.

Responsibilities

* Drive the consumer segmentation strategy and execution to ensure customers are mapped to the correct line of business and segments to deliver a best-in-class value proposition to the customer and create value to the firm

• Own customer and account re-alignment and portfolio optimization to improve customer experience and also platform efficiency
• Develop and drive referral and cross-engagement processes with business partners across LOBs to facilitate customer growth
• Leverage data and analytics to define behaviors that help deepen customer relationships, improvement touchpoints, and enhancing product recommendation
• Create and maintain customer personas on an ongoing basis
• Oversee and analyze customer feedback from a variety of sources
• Manage the consumer VOC program through relational surveys (via Qualtrics)
• Perform customer, product, and feature experience analysis as needed

Qualifications

* Bachelor's degree in business (Finance, Accounting, Real Estate, etc.) or other relevant degree

• Effective team player with ability to work in a fast-paced, highly collaborative environment
• Analytical skills - critical thinking, data and information analysis, research, and problem solving
• Organizational and time management skills
• Collaborative team player with excellent attention to detail and ability to quickly adapt to changing environment and systems
• Excellent written and verbal communication + interpersonal skills with the ability to present internally and externally
• Ability to perform effectively in an ever-evolving environment and successfully address multiple, high-priority matters in a fast-paced situation
• Proficiency in PowerPoint, Word, and Excel

What We Offer

* A dynamic and collaborative work environment

• Opportunities for professional growth and development
• A comprehensive benefits package
• A competitive salary and bonus structure
• A chance to work with a leading financial institution and make a meaningful impact on the lives of our clients

How to Apply

If you're a motivated and results-driven individual with a passion for customer segmentation and experience, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture and values. To apply, please submit your resume and cover letter to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

arenaflex is an Equal Opportunity Employer

arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job