Revenue Cycle Enterprise Scheduler- Lynchburg- Part-Time
About the position The position manages scheduling activities for multiple areas of Centra and is responsible for entering the patient's demographic information, ordering physician, procedural code and information, ICD-10 diagnosis code, insurance information and perform medical necessity verification. This position requires extreme accuracy in scheduling for optimal resource unit and facility utilization ensuring both patient and physician satisfaction. This position will work in close collaboration with the leadership of all service lines across Centra.
Responsibilities
- Schedules patients for various hospital services for all Centra facilities.
- Receives, validates, and attaches the physician order to a patient's record for various hospital services throughout the organization.
- Manages accounts to meet Enterprise Scheduling scorecard standards of productivity and Revenue Cycle KPI’s.
- Schedules cases to enhance utilization and efficiency, while conserving the physician's time and optimizing the patient's visit: Radiology, Surgical, Mammography, Endoscopy, Cath lab, other clinics, etc.
- Complies with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), the Joint Commission (TJC) standards, Center for Medicare/Medicaid Services (CMS), as well as Centra and Patient Access department policies and procedures.
- Utilizes scheduling process as appropriate and assigns account numbers in the registration systems to various hospital services and patient population: Radiology, Surgical, Mammography, Endoscopy, Cath lab, other clinics, etc.
- Ensures all patient orders are compliant and electronically attached to the patient record with the highest quality of accuracy.
- Understands data elements that are required for each procedure scheduled and performed.
- Accurately and consistently schedules appropriate procedures, codes, correct side, demographics, etc.
- Appropriately respond to phone calls, emails, and other forms of communication.
- Actively promotes a working environment.
- Maintains open and positive communication.
- Ensure data integrity to guarantee statistical validity and block maintenance/utilization.
- Maintain competency in their primary work area with no required certifications.
- Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up to develop and strengthen customer relationships.
- Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
- Assist in training of new hires as needed.
- Perform other duties as assigned or requested and job specifications can be modified or updated at any time.
Requirements
- High school diploma or equivalent.
- Proficient with Microsoft Office Products.
- Proficient typing and spelling.
- Proficient computer skills, multitasking with data entry while using multiple computer applications.
- Ability to provide high level of customer service, attention to detail, critical thinking, and have proficient written and verbal communication skills.
Nice-to-haves
- Some college experience in healthcare, business, accounting and/or professional certification preferred.
- Associate degree and/or bachelor’s degree in medical/business preferred.
- Patient scheduling/registration experience or medical office experience.
- Have an understanding and ability to communicate financial and insurance information.
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