Experienced Network Engineer – Customer Support at arenaflex
As a global leader in customer experience management, arenaflex has been connecting customers with the world's most successful companies for over 40 years. With 380,000+ employees worldwide, arenaflex serves customers from 170+ countries in 265+ dialects! Our Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and a passion for making it happen. At arenaflex, we host a plethora of leadership and self-development opportunities that empower you to be the best version of yourself and grow as much as you want within the organization. Preference is given to internal applicants for jobs, and our learning platform, MyTP, offers world-class Six Sigma courses, technical courses, and instructor-led learning on demand. Our culture is diverse and inclusive, with constant mentorship and leadership from some of the BPO industry's greatest minds. We are seeking an experienced Network Engineer to join our U.S. and Canada Engineering teams, supporting the network infrastructure (Call Centers and Data Centers) spanning several countries. As a Network Engineer at arenaflex, you will play a critical role in designing, configuring, and deploying network infrastructure, performing hardware refreshes, and implementing remote access VPN solutions.
Responsibilities:
- Design, configure, and deploy network infrastructure (LAN/WAN) - Campus and Data Center - Perform hardware refreshes (primarily Cisco routers, switches, firewalls) - Implement Remote access VPN solutions, Site-to-Site VPN's, GRE tunnels, DMVPN - Configure firewall access requests - Complete routing changes - Rack/cable/label in the Data Center as needed - Create and maintain diagrams and documentation - Work ticket requests - Provide On-Shift outage escalation support from our NOC - Participate in On-Call Support coverage
Qualifications:
- CCNP and above, or equivalent experience - Well-developed verbal and written communication skills - Thorough understanding of LAN and WAN technologies - Advanced Troubleshooting & Configuration Experience with routing (BGP, OSPF, EIGRP), switching (vPC, Etherchannel, Stackwise, VSS), firewalls - Should be well-versed in route redistribution - Experience with Cisco Nexus and Catalyst switches - Familiar with VRF configurations - SD-WAN and ACI experience would be a plus
Essential Skills and Competencies:
- Strong understanding of network protocols and architectures - Excellent problem-solving and analytical skills - Ability to work in a fast-paced environment with multiple priorities - Strong communication and collaboration skills - Ability to adapt to changing technologies and processes - Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits:
- Opportunities for career growth and advancement within the organization - Access to world-class training and development programs - Collaborative and dynamic work environment - Recognition and rewards for outstanding performance - Opportunities for professional certifications and education assistance
Work Environment and Company Culture:
- arenaflex is a global leader in customer experience management - Collaborative and dynamic work environment - Diverse and inclusive culture with opportunities for growth and development - Recognition and rewards for outstanding performance - Opportunities for professional certifications and education assistance
Compensation, Perks, and Benefits:
- Competitive salary and benefits package - Opportunities for professional certifications and education assistance - Recognition and rewards for outstanding performance - Collaborative and dynamic work environment - Diverse and inclusive culture with opportunities for growth and development
How to Apply:
If you are a motivated and experienced Network Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Join the arenaflex Team:
At arenaflex, we are passionate about delivering extraordinary customer experiences and creating unique connections through empathy, adaptive communication skills, and a passion for making it happen. If you share our values and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Apply for this job