Experienced Lead Processing Agent (Data Entry) – Remote Opportunity to Revolutionize Healthcare

At arenaflex, we're on a mission to transform the way people with chronic conditions receive care and support. As a highly motivated and detail-oriented Lead Processing Agent, you'll play a pivotal role in our Provider Success team, driving speed and service in managing referrals from healthcare provider offices. If you're passionate about improving healthcare and have experience in managing medical records, data entry, and working in fast-paced environments, we want to hear from you.

About arenaflex

arenaflex is a new type of medical provider that's changing the game for people with chronic conditions. We're not just a healthcare company – we're a partner that helps our members live and age at home with confidence. By bundling peer support, education, and home delivery of medical supplies in an end-to-end digital care solution, we're empowering our members to take control of their health. Our team is dedicated to making a difference in patients' lives, and we're looking for like-minded individuals to join us on this journey.

Responsibilities

As a Lead Processing Agent, you'll be responsible for managing inbound referrals, which is the primary responsibility of this role. Your key activities will include:

• Receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon
• Error-free data entry (demographics, insurance, condition information)
• Prompt notification to Provider Success Coordinators upon receiving referrals
• Medical record review
• Answering calls from patients and providers, requiring empathy, compassion, and genuine care for our patients
• Excellent communication and task management skills, with the ability to quickly, kindly, and professionally communicate with patients, providers, and internal colleagues via instant messaging, email, and phone calls

Additional Duties

As a member of our dynamic and fast-paced team, you may be assigned additional duties to support the growth and success of arenaflex. We're a startup that's always innovating and improving, and we need team members who are flexible, adaptable, and passionate about making a difference.

Qualifications

To be successful in this role, you'll need:

• Prior experience working in a medical office or a healthcare startup
• Prior experience in insurance verification (preferred)
• Prior experience in medical record management or collection (preferred)
• Excellent communication skills (email, Slack, phone)
• Proficient in Google Suite (Gmail, Google Sheets)
• A teamwork/collaborative attitude and a passion for improving healthcare

Skills and Competencies

To excel in this role, you'll need:

• Attention to detail and accuracy in data entry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong organizational and time management skills
• Proficiency in Google Suite and other digital tools
• A customer-centric approach to communication and problem-solving

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Lead Processing Agent, you'll have opportunities to:

• Develop your expertise in medical record management and data entry
• Learn about our digital care solution and how it's transforming healthcare
• Collaborate with cross-functional teams to drive innovation and improvement
• Participate in training and development programs to enhance your skills and knowledge
• Contribute to the growth and success of a mission-driven company

Work Environment and Company Culture

As a fully remote team, we're committed to creating a collaborative and inclusive work environment that supports the well-being and success of our team members.

We offer

• Flexible work arrangements to support work-life balance
• A talented and fun team of coworkers who are passionate about improving healthcare
• Opportunities for professional growth and development
• A commitment to diversity, equity, and inclusion
• A comprehensive benefits package, including PTO, health, vision, and dental insurance

Compensation and Benefits

We offer a competitive compensation package, including:

• $17-$18 per hour, depending on candidate experience and qualifications
• Fully remote work arrangements
• PTO and health, vision, and dental insurance
• Talented and fun coworkers who are passionate about improving healthcare
• The opportunity to be part of a mission-driven company and make a difference in patients' lives

How to Apply

If you're passionate about improving healthcare and have the skills and experience to succeed as a Lead Processing Agent, we want to hear from you. Apply now to join our team and be part of a revolution in healthcare. Apply Now! Apply for this job