Customer Experience Specialist (Remote in Malaysia)
Why qlub? qlub is revolutionizing the dining experience with ultra fast, seamless payment solutions. Guests pay in seconds by scanning a QR code with no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Even splitting the bill becomes effortless. We help restaurants focus on what they do best, delivering great hospitality. By removing payment friction, we increase table turnover, improve operational efficiency, and boost profitability. Built-in analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world. We are a fast scaling fintech startup backed by Mubadala, e&, Shorooq and Mastercard. With $72M total fundraised, we have expanded globally, doubled headcount over the past year, and this is just the beginning! This is more than a job. It is an opportunity to help shape how qlub scales as we build high performing, diverse teams around the world. The Role We’re seeking a dynamic and experienced Customer Experience Specialist to join our fast-growing team across Asia. You will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services. This role requires strong communication and problem-solving skills, and Mandarin proficiency to support Chinese-speaking associates. You’ll play a pivotal role in shaping qlub’s expansion, working closely with our partners to deliver frictionless guest experiences and empower restaurants to thrive. What You’ll Be Driving Responsible for responding to customer queries in a timely manner, via phone, email or chat. Identify and troubleshoot issues that customers may encounter while using the service. Capture, organise and report any product issues or useful discussions brought up by customers to the internal team. Work closely with the Operations team to follow up with customers to ensure technical issues are resolved. Qualifications 1 - 2 years of experience in customer support, Fresh graduates welcome to apply. Excellent communication skills, both written and verbal. Ability to multitask and prioritize in a fast-paced environment. Strong problem-solving skills and attention to detail. Customer-focused with a positive attitude. Availability to work flexible hours, including weekends. Mandarin-speaking is required to liaise with Chinese-speaking associates. What we offer: Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts; You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and overachieve your targets. Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization Drive growth and tailoring of fast-evolving new products and features Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants. Sounds like you? Are you excited by this opportunity? If so, “Apply now”. Apply To This Job