Experienced Full Stack Customer Service Representative – Collections and Account Management
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customer segments? If so, we invite you to join arenaflex's Remote Target Jobs Customer Service team as a Home Based Sr. Specialist in Collections. At arenaflex, we're committed to helping all households find the joy of everyday life. As a Fortune 50 company with over 400,000 team members worldwide, we prioritize relationships, fuel growth through development opportunities, and succeed as one arenaflex team. Our Target Enterprise Services (TES) organization is at the forefront of communication, whether it's with customers or arenaflex team members. We cultivate loyalty and satisfaction through exceptional service and support, fostering a culture of responsive, informed, and dedicated providers from the inside out.
Job Responsibilities:
As a Home Based Sr. Specialist in Collections, you'll play a critical role in delivering a world-class experience for arenaflex customers. Your key responsibilities will include:
- Interacting with customers to negotiate bill arrangements for both inbound and outbound collections
- Providing a personalized arenaflex experience through treating customers with respect and appreciation, showcasing courtesy and friendliness, identifying various customer segments, and offering suitable solutions
- Demonstrating problem-solving skills by probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
- Working in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and requires prioritization
- Adhering to all credit regulations and procedures, account fee terms, billing/collections structures, and various state and federal laws, guidelines, and policies governing credit and collections
About You:
To succeed in this role, you'll need:
- A High School Diploma or GED
- Ability to work a flexible schedule, including nights, weekends, and holidays
- 1-2 years of previous customer experience or customer service experience
- Excellent verbal and written communication skills, including listening, negotiating, and decision-making abilities
- Experience handling escalated customer complaints
- Ability to apply various facts and data to respond to questions, identify issues, and resolve customer problems
- Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
- Access to a home workspace that's free from noise distractions
- Hardwired internet at your home location (using an Ethernet cable to directly connect the arenaflex-issued laptop to the modem or router)
- Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
- Ability to interact through a arenaflex-issued internet webcam for required meetings, training, and/or interactions
- Ability to safely lift and carry up to 25 pounds of equipment
Why Join arenaflex?
As an arenaflex team member, you'll enjoy a range of benefits, including:
- Competitive pay, with this role offering $18/hour
- Comprehensive health benefits, including medical, vision, dental, life insurance, and more
- 401(k) plan with company match
- Employee discount
- Short-term and long-term disability
- Paid sick leave, paid national holidays, and paid vacation
- Opportunities for career growth and development
- A dynamic and supportive work environment that values teamwork and collaboration
How to Apply:
If you're a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to helping all households find the joy of everyday life. Apply for this job