Clinical Operations Support Specialist
About The Oncology Institute (www.theoncologyinstitute.com): Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI offers cutting-edge, evidence-based cancer care to a population of approximately 1.9 million patients, including clinical trials, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With over 180 employed and affiliate clinicians and over 100 clinics and affiliate locations of care across five states and growing, TOI is changing oncology for the better. JOB PURPOSE AND SUMMARY: The Clinical Operations Support Specialist plays a key role in supporting the daily functions of the clinic. This position ensures that clinical teams have the resources, information, and coordination needed to provide safe, timely, and effective care to patients. The Specialist manages schedules, tracks clinical documentation, assists with regulatory and compliance requirements, and helps streamline communication between clinical staff, providers, and administrative teams. By keeping clinical operations organized and responsive, this role helps the center maintain high standards of patient care and operational efficiency. This will be a remote position that can be performed from anywhere in the contiguous United States. ESSENTIAL DUTIES AND RESPONSBILITIES: Administrative Operations Oversee and manage clinical billing processes to ensure accuracy, completeness, and timely submission. Coordinate patient-approved scheduling to optimize timely patient access, provider availability, and operational efficiency. Ensure all scheduling changes are documented in alignment with organizational policies. Develop and maintain standardized processes for billing, scheduling, and reporting functions. Data & Reporting Prepare and distribute regular reports on clinical productivity, and operational performance. Monitor key performance indicators (KPIs) to identify trends, gaps, and opportunities for improvement. Ensure compliance with internal, payer, and regulatory requirements. Leadership & Collaboration Serve as the primary point of contact for administrative nursing operations. Collaborate with providers, nursing staff, and administrative departments to resolve issues related to billing, patient scheduling, and clinical documentation. Provide training and guidance to staff on administrative procedures and best practices. Quality & Compliance Maintain compliance with all applicable healthcare regulations, payer guidelines, and organizational policies. Audit billing and scheduling processes to identify discrepancies and implement corrective actions. Promote a patient-centered approach in all administrative functions. Live and exemplify TOI core values, providing outstanding customer service and promoting a positive experience for patients and staff members. KNOWLEDGE, SKILLS, AND ABILITIES: Demonstrated knowledge of clinical billing procedures, healthcare scheduling practices, and operational reporting. Proficiency in EMR systems and Microsoft Office Suite (Excel, Word, Outlook). Strong organizational, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment with high attention to detail. REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING: Bachelor’s degree in nursing or related field preferred. Minimum 3–5 years of nursing experience, with at least 2 years in a leadership or administrative role. Current RN/LVN license in good standing (preferred). PHYSICAL WORKING REQUIREMENTS: The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Pay Transparency for salaried teammates $67,856.34—$82,341.89 USD Apply To This Job