Experienced Customer Advocate – Mortgage Industry – FULLY REMOTE Opportunity
At arenaflex, we're committed to empowering our customers with exceptional service and support. As a dedicated Customer Advocate, you'll play a vital role in driving success by delivering top-notch experiences to our clients in the mortgage industry. This is a fantastic opportunity to join our team and grow your career in a fully remote setting.
About arenaflex
arenaflex is a leading provider of innovative solutions and services, helping clients navigate the ever-changing landscape of the mortgage industry. With a strong focus on customer satisfaction and employee growth, we're dedicated to creating a positive impact on our clients and communities. Our team of experts is passionate about delivering exceptional results, and we're excited to welcome like-minded individuals to join our journey.
Job Summary
We're seeking an experienced Customer Advocate to join our team, providing exceptional support to our clients in the mortgage industry. As a Customer Advocate, you'll be responsible for processing loan applications, managing customer relationships, and ensuring timely communication with clients and stakeholders. This is a fantastic opportunity to grow your career in a fully remote setting, with a competitive salary and opportunities for professional development.
Key Responsibilities
As a Customer Advocate, you'll be responsible for:
- Processing loan applications in compliance with mortgage lending and applicable investor guidelines
- Providing periodic status updates and timely return of all incoming inquiry calls
- Noting all communication and statuses in the Loan Operating System
- Contacting borrowers for outstanding documents, including items on the Underwriting Terms and Conditions sheet
- Validating the 1003 loan application for completion and accuracy, and confirming information entered in the Loan Origination System matches
- Analyzing loan applications, assessing creditworthiness, and reviewing title commitments and fees
- Ordering subordinations and allocating fees properly in the system
- Monitoring the loan process and managing proper expectations with clients and sales staff through closing
Qualifications
To be successful in this role, you'll need:
- 3+ years of loan processing experience
- Must have VA and FHA loan experience, with a portfolio split of 30/30/30 between FHA/VA/conventional
- Comfortable talking to brokers on the phone, with 80% of the job involving follow-up calls
- Experience managing 30-50 loans in their pipeline
- Ideally, a 50/50 split or more heavily focused on re-finance loans
Work Environment and Shift
* 100% remote work environment
- 8-hour shift between 8:00-6:00pm Monday-Friday
- Opportunities for flexible scheduling and work-life balance
Compensation and Benefits
* Competitive salary of $52,000
- Opportunities for professional development and growth
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
Why Join arenaflex?
* Opportunity to grow your career in a fully remote setting
- Competitive salary and benefits package
- Comprehensive training and professional development programs
- Collaborative and supportive team environment
- Opportunities for advancement and career growth
How to Apply
If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, we encourage you to apply today. Please submit your most up-to-date resume and a cover letter outlining your qualifications and experience. A recruiter will contact you as soon as possible to discuss your application.
About arenaflex
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
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