Experienced Senior Risk Manager - Customer Service: Shape the Future of Risk Mitigation at arenaflex

Join arenaflex's elite Risk Mitigation team to shape the future of risk management and compliance in the Customer Service industry. As a Senior Risk Manager, you will drive impactful projects that safeguard our reputation and ensure regulatory excellence. arenaflex is a leading provider of innovative solutions, and we're looking for a seasoned professional to lead our risk management efforts.

About arenaflex

arenaflex is a forward-thinking company that's revolutionizing the way we approach risk management and compliance. Our mission is to provide assurance to Customer Service leadership that compliance and reputational risks are exposed and mitigated. We champion a systemic culture of compliance across arenaflex by building mechanisms to validate that processes and controls have been established to exceed customer expectations and meet our employment, privacy, and regulatory obligations.

Key Responsibilities

As a Senior Risk Manager, you will be responsible for:

• Project Leadership: Lead and manage privacy, risk, and compliance projects, ensuring timely and effective delivery.
• Risk Assessment: Identify, assess, and prioritize potential risks across the organization.
• Mitigation Strategies: Develop and implement comprehensive risk management strategies to mitigate identified risks.
• Regulatory Compliance: Ensure compliance with all relevant privacy, employment, and regulatory requirements, both domestic and international.
• Process Validation: Build and validate mechanisms to ensure processes and controls exceed customer expectations and regulatory obligations.
• Monitoring and Reporting: Continuously monitor risk management activities and report on their effectiveness to senior leadership.
• Stakeholder Collaboration: Collaborate with cross-functional teams, including Legal, Tech, HR, and Operations, to integrate risk management practices.
• Training and Guidance: Provide training, support, and guidance to employees on risk management best practices and compliance requirements.
• Culture of Compliance: Champion and promote a systemic culture of compliance and ethical behavior throughout the organization.
• Continuous Improvement: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies, Customer Experience, and related processes.

A Day in the Life

As a Senior Risk Manager, you'll start the day by engaging with our team via our Slack and Chime channels, then reviewing our team intake for new support requests as well as assessing our privacy dashboards and identifying potential risks you'll need to chase down. You'll attend various cross-functional meetings to discuss ongoing privacy and risk projects and initiatives with leaders from CS, Legal, Privacy, and more. You'll prepare various detailed reports and write-ups on your risk management activities and write your own narrative on initiatives you'd like us to pursue.

Qualifications

We're looking for a seasoned professional with:

Bachelor's degree or equivalent

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Program Management or Project Management Experience

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Experience in compliance, audit, or risk management

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Knowledge of Microsoft Office products and applications at an advanced level

* Experience in driving customer experience and implementing standards, policies, and driving large-scale programs within Customer Service

Preferred Qualifications

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Project Management Professional (PMP) or equivalent certification

* Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent *

Master's degree or equivalent

* Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

Why Join arenaflex?

* Diverse and Inclusive Workplace: arenaflex is committed to a diverse and inclusive workplace, and we believe passionately that employing a diverse workforce is central to our success.

• Equal Opportunities Employer: arenaflex is an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
• Career Growth Opportunities: arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement.
• Competitive Compensation and Benefits: arenaflex offers a competitive compensation package, including a range of benefits, including health insurance, retirement savings, and paid time off.

How to Apply

If you're passionate about this role and want to make an impact on a global scale, please apply now! We're excited to hear from you and discuss how you can become a vital part of our success story. Apply To This Job Note: arenaflex is an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply for this job