Experienced Full Stack 988 Chat/Text Specialist, Third Shift – Remote Opportunity

Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a dynamic and supportive environment that prioritizes mental health and wellness? Look no further! arenaflex is seeking an experienced and compassionate Full Stack 988 Chat/Text Specialist to join our team on a part-time remote basis, working third shift. As a key member of our crisis response team, you will play a vital role in providing critical support to individuals in emotional distress, connecting them with the resources they need to thrive.

About arenaflex

arenaflex is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees across the nation, we are committed to creating a culture of understanding, recognition, and response to trauma, strengthening resilience for our clients, staff, and community. Our dynamic and well-established organization offers rewarding opportunities to serve all ages in a variety of settings.

Job Summary

As a Full Stack 988 Chat/Text Specialist, you will work remotely on a 24/7/365 mental health crisis/suicide prevention focused team, handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You will provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. While interactions begin online, this role may also support telephonic intervention if an individual prefers or needs continued support to ensure safety.

Key Responsibilities

* Provide telephonic or chat clinical screenings and risk assessments

• Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide
• Meet the ethical and clinical standards in compliance with all accreditation
• Actively participate in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Knowledge, Skills, and Abilities

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrate high-level customer service skills and professional etiquette
• Show knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Qualifications

* Bachelor's degree in behavioral science, Psychology, Social Work, or Certified Peer Recovery Specialist

• Six months to one year of related crisis experience required
• N/A for certification/licensure

Work Environment and Culture

* Work from the comfort of your own home, with the flexibility to work from anywhere

• Collaborative and supportive team environment
• Opportunities for ongoing supervision, training, and professional growth
• arenaflex is committed to creating a culture of respect, expertise, integrity, and empowerment, where everyone feels empowered, safe, and welcomed

Compensation and Benefits

* Competitive salary range: $19.10-$26.80

• Comprehensive benefits package, including medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Why Join arenaflex?

* Make a meaningful difference in people's lives

• Work in a dynamic and supportive environment that prioritizes mental health and wellness
• Enjoy a comprehensive benefits package and competitive salary
• Opportunities for ongoing supervision, training, and professional growth
• Collaborative and supportive team environment

How to Apply

If you are passionate about making a difference in people's lives and have a strong desire to work in a dynamic and supportive environment, we encourage you to apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job

Disclaimer

The duties and responsibilities described in this document are not a comprehensive list, and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Apply for this job