Experienced Remote Data Entry Associate – Healthcare and Insurance Domain Expert

At arenaflex, we're on a mission to revolutionize the way data is collected, processed, and utilized in the healthcare and insurance industry. As a Remote Data Entry Associate, you'll play a vital role in driving our success by ensuring the accuracy and timeliness of data entry, research, and validation of provider contract records. If you're a detail-oriented, organized, and tech-savvy individual with a passion for learning, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare and insurance industries. Our team of experts is dedicated to delivering exceptional results, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Remote Data Entry Associate, you'll be part of a dynamic team that's passionate about making a difference in the lives of our clients and their customers.

Job Summary

We're seeking an experienced Remote Data Entry Associate to join our team on a temporary basis. As a key member of our data entry team, you'll be responsible for:

• Scrubbing, researching, and validating provider contract records to ensure accuracy and completeness
• Updating status in customer systems and databases
• Researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading
• Retrieving and entering data from computer/web-based systems, files, and other documents
• Analyzing information collected to identify potential problems and discrepancies
• Ensuring accurate and timely completion of transactions to meet or exceed client SLAs (Service Level Agreements)
• Applying Healthcare and Insurance domain knowledge, theoretical concepts, and problem-solving skills to undertake complex tasks
• Identifying and resolving both routine and non-routine problems or escalating to more proficient team members
• Monitoring email boxes and sending responses to inquiries

Key Responsibilities

* Data Entry and Research: 60% + Scrub, research, and validate provider contract records to ensure accuracy and completeness + Update status in customer systems and databases + Research and install healthcare provider contracts, including verification of provider information, contract accuracy, and database loading + Retrieve and enter data from computer/web-based systems, files, and other documents

• Problem-Solving and Analysis: 20%

+ Analyze information collected to identify potential problems and discrepancies + Apply Healthcare and Insurance domain knowledge, theoretical concepts, and problem-solving skills to undertake complex tasks + Identify and resolve both routine and non-routine problems or escalate to more proficient team members

• Communication and Customer Service: 10%

+ Monitor email boxes and send responses to inquiries + Provide excellent customer service and communication skills in a professional/office setting

• Administrative Tasks: 10%

+ Perform other administrative tasks as required

Requirements

* 1+ year(s) of experience in a role that required a focus on quality, including attention to detail, accuracy, and accountability for your work

• 1+ year(s) of experience in a professional/office-related environment (i.e., office support, data entry, clerical, customer service) that required you to work regularly scheduled shifts
• 1+ year(s) of experience using a computer with Windows applications that required you to use a keyboard, navigate multiple screens and computer systems, and learn new software tools
• An education level of at least a high school diploma or GED
• Ability to communicate (oral/written) effectively in a professional/office setting
• Effective troubleshooting skills where you can leverage your research, analysis, and problem-solving skills
• Time management skills that require the ability to cope with a complex, changing environment
• Knowledge of AS400, Windows-based systems, Excel Spreadsheets, and following SOPs (Standard Operating Procedures)

Preferred Qualifications

* 1+ year(s) of experience in a data entry role

• 1+ year(s) of experience in a customer service role
• Knowledge of Healthcare and Insurance domain concepts and terminology
• Experience with data entry software and systems
• Certification in data entry or a related field

What We Offer

* Competitive hourly rate: $15.00 - $26.00 per hour

• Temporary position with the possibility of extension or conversion to a permanent role
• Flexible schedule: Monday-Friday, 8AM-4:30PM (subject to change based on client requirements)
• Opportunity to work with a dynamic team and contribute to the success of arenaflex
• Professional development and training opportunities
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and detail-oriented individual with a passion for data entry and problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that's inclusive, supportive, and empowering for all employees. Apply for this job