Experienced Customer Support Specialist | Hybrid | arenaflex
Join arenaflex's dynamic team and embark on a rewarding career journey as a Customer Support Specialist! Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading innovator in the industry, where we're committed to empowering our customers and employees alike. As a Customer Support Specialist at arenaflex, you'll play a vital role in supporting our sales efforts by providing top-notch service to customers through various communication channels. This position is a key component of our Customer Success infrastructure, ensuring a high level of customer satisfaction and operational efficiency while handling a significant volume of inquiries and issues related to our innovative products and services.
About arenaflex
arenaflex is a forward-thinking organization that's dedicated to revolutionizing the way we live, work, and interact with one another. Our mission is to empower individuals and communities through cutting-edge technology, innovative solutions, and a commitment to excellence. As a valued member of our team, you'll have the opportunity to be part of a dynamic, collaborative environment that fosters growth, creativity, and innovation.
Responsibilities
As a Customer Support Specialist at arenaflex, your key responsibilities will include:
- Serving customers via phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles.
- Maintaining a high inbound call answer rate (75-80 calls a day average).
- Resolving problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems when applicable.
- Redirecting complex or specialized concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support).
- Investigating and resolving problems related to the shipment of products, returns, credits, and orders.
- Communicating company policies and pricing per price and policy guide.
- Assisting with billing questions, pricing, and warranty inquiries.
- Assisting with order status and tracking inquiries.
- Assisting with backorder management for sales territory.
- Assisting with web services and case management for sales territory.
- Handling customer complaints with urgency and ensuring satisfactory resolution.
- Working cross-functionally to ensure an effortless customer experience.
- Consistently meeting stated KPIs and complying with all local, state, and federal laws and regulations.
Requirements
To be successful in this role, you'll need:
- Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience.
- Manufacturing experience is a plus.
- SAP experience is a plus.
- Order management experience.
- Effective written and verbal communication skills.
- Ability to adapt to a variety of situations.
- Strong typing proficiency and computer skills.
- Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint.
Nice-to-haves
* Willingness to learn and adapt to new challenges.
Benefits
As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match
- Company-paid life/AD&D insurance
- Additional supplemental life/AD&D coverage available
- Company-paid Short/Long-Term Disability coverage (STD/LTD)
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO, floating Diversity Day, and paid holidays
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions, and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
Why arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of growth, creativity, and innovation, where our employees can thrive and reach their full potential. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to join our dynamic team and embark on a rewarding career journey with arenaflex.
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting new chapter in your career! Apply To This Job Apply for this job