Experienced Customer Service Representative (6 Month Contract) – Remote Opportunity at arenaflex

Job Summary:

Join arenaflex, a leading organization in the industry, as an Experienced Customer Service Representative (6 Month Contract) – Remote Opportunity. As a key member of our team, you will be responsible for providing exceptional customer service, resolving inquiries and concerns, and working collaboratively with our team to achieve our goals. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a dynamic and innovative organization that is committed to making a positive impact in the world. With a strong focus on sustainability and social responsibility, we strive to create a better future for our customers, employees, and the environment. Our team is passionate about delivering exceptional service and creating a positive experience for our customers. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workforce.

A Taste of the Job: Critical Outcomes from the Job

As an Experienced Customer Service Representative (6 Month Contract) – Remote Opportunity, you will be responsible for:

• Providing exceptional customer service and support to our customers, responding to their inquiries and concerns in a timely and professional manner
• Resolving customer issues and concerns in a fair and efficient manner, ensuring that our customers are satisfied with the outcome
• Working collaboratively with our team to achieve our goals and objectives, sharing knowledge and expertise to drive business results
• Maintaining accurate and up-to-date records of customer interactions, including orders, invoices, and communications
• Providing support to our customers on order and invoicing needs, including alternative ship/pick up dates based on product availability
• Completing invoicing and communicating in an accurate and timely manner
• Other projects as assigned/required

Path for Success: Qualifications and Experience

To be successful in this role, you will need:

• Successful completion of Grade 12. Post-secondary education is an asset
• Fluently bilingual English and French (nice to have)
• A minimum of 1-2 years of customer service experience working with an ERP system and sales admin/order entry experience is an asset
• Technology typing speed of minimum 45 wpm
• Intermediate knowledge of Microsoft Office is an asset
• Efficient and effective working with a sense of urgency to get things done in a timely manner and meet deadlines
• Team-player: Positive Can-Do attitude and willingness to help
• Calm under pressure
• Great communicator who practices active listening and are excellent at both verbal and written communication
• Adaptable: you can work in a fast-paced environment and are flexible to changing priorities
• Passion shares our core values of Leaving the Earth better than we found it

arenaflex Culture and Benefits:

At arenaflex, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Some of the benefits of working with us include:

• Competitive salary and benefits package
• Opportunity to work with a dynamic and innovative organization
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance
• Access to a comprehensive employee assistance program

Diversity, Equity, and Inclusion:

arenaflex is committed to diversity, equity, and inclusion in recruitment, hiring, employment, and advancement. We are an equal opportunity employer dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We encourage and are pleased to consider all qualified candidates, without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

Notification to Applicants:

We are committed to providing an accessible environment and ensuring fairness throughout our hiring process. We welcome the opportunity to work with applicants requesting accommodations at any stage of the recruitment and hiring process and while working with arenaflex. Accommodations will be provided as requested, please contact us.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job