Experienced Client Partner – Pharmacy Business Development and Customer Success at arenaflex

At arenaflex, we're revolutionizing the healthcare industry by simplifying access, understanding, and management of healthcare. Our mission is to build the largest, most loved pharmacy business in the world, and we're looking for a talented Client Partner to join our team. As a Client Partner, you'll play a crucial role in supporting new and current pharmacy partners, driving client engagement, and creating new sales opportunities by aligning pharmacy goals with revenue-focused growth.

About arenaflex

arenaflex is a fast-growing, technology-first startup that's perfecting the patient and pharmacist experience. We foster a culture of collaboration, open communication, and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly. Our team is passionate about putting patients first and improving pharmacies across America. We're dedicated to building a diverse and inclusive work environment where we learn from each other and pride ourselves on being an equal opportunity employer.

Job Summary

As a Client Partner at arenaflex, you'll be responsible for effectively training and managing a book of business of pharmacy partners, providing proactive solutions to using arenaflex features and recommending services to improve pharmacy revenue and performance. You'll act as a technical advisor to clients, helping them understand how arenaflex's solutions integrate with their systems, and analyze client data to identify optimization opportunities. You'll also develop durable relationships with owner(s) and staff of partner pharmacies to provide front-line support and serve as the technical escalation point for key clients when complex issues arise.

Key Responsibilities

* Effectively train and manage a book of business of arenaflex pharmacy partners, providing proactive solutions to using arenaflex features and recommending services to improve pharmacy revenue and performance

• Act as a technical advisor to clients, helping them understand how arenaflex's solutions integrate with their systems
• Analyze client data to identify optimization opportunities and present findings in a technical yet client-friendly way
• Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
• Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
• Develop durable relationships with owner(s) and staff of partner pharmacies to provide front-line support
• Serve as the technical escalation point for key clients when complex issues arise
• Guide clients on API usage, best practices, and troubleshooting common integration issues
• Post-launch, liaise between the engineering team and clients to translate technical requirements
• Work closely with the product and engineering teams to stay updated on new features
• Use tools like dashboards, SQL to pull key metrics for customer success

What You Bring

* 4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales

• Proactive and confident partner guidance through new arenaflex processes
• Positive attitude and ability to work in a fast-paced, constantly evolving environment
• Excellent verbal and written communication skills
• Pharmacy experience highly preferred, but not required
• Bachelor's degree

What's in it for You

* Compassionate and driven colleagues in a fun environment where success is celebrated

• Accelerated career growth in a fast-growing company
• Direct access to executives and a transparent company culture
• Rare opportunity to change an industry and lives of millions
• We are reinventing healthcare/pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical/Dental/Vision/401K package that fits your needs
• Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
• 11 Paid Holidays
• Work in a beautiful WeWork office overlooking Tempe Town Lake

Additional Information

At arenaflex, we're dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey! Diversity, inclusion, and belonging at arenaflex: arenaflex is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities, and perspectives. If you're passionate about revolutionizing the healthcare industry and want to be part of a dynamic team, apply now to become an arenaflex Client Partner! Apply for this job