Experienced Customer Support Specialist - MST for arenaflex
Join the arenaflex team as an Experienced Customer Support Specialist - MST, where you'll play a vital role in delivering exceptional service to our customers. arenaflex is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We're already the highest-rated salon and spa software in the US and Canada, with thousands of customers and a goal to become the #1 market leader in the coming years.
About arenaflex
arenaflex is a fully remote, fun, and ambitious team that gets together every few months in person. We're a dynamic and growing team that's looking for high-potential individuals who want to be part of a winning team. If you're passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.
About the Role
As a Customer Support Specialist at arenaflex, you'll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. You'll be part of a team that's dedicated to making every customer interaction a positive one. Joining our team means you'll have a direct impact on improving our customers' everyday experiences.
Key Responsibilities:
* Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
- Constantly increase your arenaflex product and industry knowledge so you can provide expert-level answers and support
- Collaborate with different teams to identify and resolve technical issues reported by customers
- Document and share frequent customer issues and solutions
- Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
- Work Monday-Friday, 9 am-6 pm MST
What We're Looking For:
* A minimum of 1 year experience in a software support position
- The ability to learn incredibly quickly and an "I'll figure it out" attitude (while also not being afraid to ask questions)
- The ability to work autonomously while also collaborating effectively within a team
- You thrive when tackling complex challenges, even under pressure
- A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
- Strong written communication skills
- Experience with salons and spas (or beauty & wellness in general) would be a huge plus
What You'll Love About Us:
* Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app
- One Medical membership
- Flexible and unlimited PTO
- 401k plan available (no matching)
- Employee stock option program
Why Join arenaflex?
* arenaflex is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).
- arenaflex offers a dynamic and supportive work environment that encourages growth and development.
- arenaflex is a company that values its employees and provides opportunities for career advancement.
- arenaflex is a company that is committed to making a positive impact in the world.
How to Apply:
If you're passionate about delivering exceptional customer service and want to be part of a winning team, apply to this role today. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job