Associate Director – Commercial Parts Sales and Customer Solutions

Job Description:

• Own the development of multi-year commercial parts growth strategies aligned to overall business, revenue, and margin objectives
• Translate market insights, customer segmentation, and performance data into actionable sales plans and prioritized growth initiatives
• Identify and scale new revenue opportunities including customer programs, targeted offerings, pricing strategies, and service-based solutions
• Partner with Finance to assess ROI, margin impact, and growth of trade-offs to ensure profitable execution
• Lead and design customer solutions that simplify buying, increase delivery confidence, and drive repeat purchase behavior
• Define differentiated parts offerings tailored to customer needs and market segments
• Partner with Customer Service and Sales teams to ensure clear value messaging, adoption, and execution of customer programs
• Lead cross functional collaboration across Sales, Supply Chain, Operations, Digital, Finance, and Marketing
• Establish KPIs and success metrics for sales growth, customer adoption, and solution performance
• Monitor performance trends, identify gaps, and implement corrective actions to ensure targets are met or exceeded
• Develop, mentor, and lead teams supporting sales growth and customer solutions

Requirements:

• Bachelor's degree
• 8+ years of experience in commercial strategy, sales planning, customer solutions, or aftermarket parts leadership
• Proven track record of growing and leading a team driving revenue growth through structured sales strategies and cross functional execution
• Strong business acumen with the ability to translate strategy into execution
• Experience in Commercial HVAC, aftermarket parts, or a related industrial services environment
• Strong leadership and stakeholder influence skills across matrixed organizations
• Analytical mindset with experience leveraging data and insights to drive decisions
• Excellent communication skills with both executive and frontline audiences.

Benefits:

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability : Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

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